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Direct Save Telecom Customer service

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Last update: October 14, 2023
Roams UK
Author: Roams UK
34 people have read this post in the last 12 months

Direct Save Telecom is a fairly unknown name in the broadband name, but it has been around since 1999. It offers some low cost basic broadband packages. Let’s see how their customer service performs and whether you will be supported as a Direct Save Telecom Customer.

About Direct Save Telecom Customer Service

Direct Save Telecom’s Customer service is listed on its website as a comprehensive UK based service comprised of three customer service lines:

  • Technical support
  • Sales
  • Customer Services, Billing and Admin

You can also contact them via their online contact form.


Direct Save Telecom Customer Service Review

Direct Save raves about its own UK-based customer service team. You can contact them between 8am and 8pm Monday to Friday, and 9am to 5pm at the weekend. You can contact them by their online contact form for replies via email.

The company is not covered by Ofcom’s reports on telecoms complaints, so it’s difficult to compare it to other providers. Direct Save have a 3.8 rating on Trustpilot, which is not too bad but could be improved. Some customers comment on billing issues and the tone of customer service agents.

Unfortunately, without having Ofcom’s official figures, it’s difficult to definitively say whether Direct Save Telecom’s customer service is up to scratch.

You can contact Direct Save Telecom by ringing 0 192 370 9709.

You can write to them at the following address:

Direct Save Telecom,Direct Save HouseCentury CourtTolpits LaneWatfordWD18 9RS


Live Chat

You can also use a live chat to talk to Direct Save Telecom. While there is no specific mention of opening hours, presumably live chat uses the same hours as customer services, which is 8.00 am to 8.00 pm Monday to Friday, and 9.00 am to 5.00 pm on weekends and public holidays.

You can access DST live chat from their contact page. A popup will appear after a short time with the option to initiate a live chat.

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Nadia Pérez
Edited and revised por Nadia Pérez