Since Direct Save are a budget provider, they do not offer any promotions or vouchers for discounts on their packages. They do, however, offer a Discount Loyalty Club for discounts on other companies and products:
There are also discounts available across sectors including car rental, airport parking, travel insurance and private medical care.
This scheme is free for the first year when a customer has a home phone and broadband package with Direct Save Telecom.
After that, it costs £9.95 to renew, a £40 saving on the usual price of £49.95. Customers can opt out from the club at any time.
Here are the packages they currently offer:
You can check what type of broadband is available in your area from Direct Save Telecom by using their area checker: https://www.directsavetelecom.co.uk/broadband-inmyarea.php
Unfortunately, Direct Save aren't big enough to be covered by Ofcom's quarterly complaint figures or receive any ratings from Ofcom.
Their Trustpilot feedback is mixed: they have a 3.8 average rating from 1,068 reviews. 56% rated them excellent, 10% said they were great and 25% said they were a bad provider.
Direct Save Telecom Broadband Contract Period
Along with their 12 month contract deals, Direct Save Telecom offer no contract broadband- something unheard of in the broadband game these days:
These are their no-contract broadband deals:
At £10 and £12 extra per month, these are pricy options, especially considering the hefty upfront fees.
Direct Save Telecom Broadband Business
You can get Direct Save Business Broadband starting at £10.95 a month. However, all plans have a minimum 24-month contract length. Here’s a breakdown of what they offer:
|Teleworker||Business 20||Business Unlimited|
|Upload (up to)||1Mb||20Mb||1Mb||20Mb||1Mb||20Mb|
|Static IP Address||YES||YES||YES|
|0800 Help Desk||YES||YES||YES|
|UK Customer Support||YES||YES||YES|
Direct Save Telecom Broadband Customer Service
You can reach Direct Save Telecom’s customer service team on the phone between 8am and 8pm Monday to Friday, and 9am to 5pm at the weekend. There’s also an option to email on their website and receive a response within 24 working hours.
As detailed, the company are not monitored by Ofcom so it’s hard to tell how well they deal with customer complaints. Some customer online review services feature complaints about billing, provision and the conduct of customer service agents.
Overall, proceed with caution when thinking about becoming a Direct Save Customer. Perhaps their no-contract deals appeal to you, but you will pay more for upfront broadband this way.
Direct Save Telecom Broadband| ROAMS
Direct Save Telecom is a new provider on the block. What can they offer you and can they deliver on their promises?
Direct Save Telecom Broadband offers a wide plethora of options for individuals, businesses and those who do not want to be tied down into longer broadband contracts. It offers surprising speeds however it is not as cheap as some of its competitor broadband providers. Their customer care is also questionable since it is not monitored by Ofcom.