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Hyperoptic Broadband Overview

Hyperoptic is a fibre-to-the-building Internet service provider based in London, England. A relatively new provider, Hyperoptic was founded in 2011 and began expanding in 2014. It has a range of awards from Trustpilot, Broadband Genie and Simples Awards, which are displayed on its website.

So why should you consider Hyperoptic as your broadband provider? Let’s have a look and hopefully you can decide whether you want to pick Hyperoptic or keep searching for your ideal provider.

What do Hyperoptic offer?

There are a number of USPs that Hyperoptic boasts. Here’s a table:

Flexible Sign up for a month or a year
Price match If you find the same package for less somewhere else, they will match the price!
Unlimited data No worries about caps or extra charges.
No sneaky fees They promise to never add or increase fees during your contract period.
Compensation They cover any issues that may come up.

What is the best Hyperoptic deal?

Depending on your needs, there are a number of deals that might suit you. Have a look:

Plan name Broadband Broadband & Phone 12 month contract Rolling contract Price
FAST 50Mb     £22
SUPERFAST 150Mb     £29
ULTRAFAST 500Mb     £35
HYPERFAST 1Gb     £40
FAST 50Mb     £24
SUPERFAST 150Mb     £31
ULTRAFAST 500Mb     £37
HYPERFAST 1Gb     £42
FAST 50Mb     £26
SUPERFAST 150Mb     £32
ULTRAFAST 500Mb     £42
HYPERFAST 1Gb     £52
FAST 50Mb     £28
SUPERFAST 150Mb     £34
ULTRAFAST 500Mb     £44
HYPERFAST 1Gb     £54

Hyperoptic Coverage

Hyperoptic encourages you to use their coverage checker app on their website. Hyperoptic is only available to about 350,000 homes and business in the UK. Most of these are flats or new constructions. Interested parties are encourage to express interest in coverage in their area.


Hyperoptic Contract Periods

Unlike other providers, Hyperoptic are flexible with their contract lengths. You can get a monthly rolling contract or a 12 month contract. This is perfect for those who do not want to commit to a long term contract or may be moving home in the near future.


Hyperoptic for Business

Hyperoptic offer monthly rolling, 12 month or 24 month contracts for businesses. You can avail of broadband, broadband and phone or dedicated fibre services. There are three packages for each service which are on a sliding scale according to average speeds and price per month.


How can I switch to Hyperoptic from another provider?

Hyperoptic has a seriously non-committed trial approach if you are switching from another provider. You can try them alongside your current provider, commitment-free for up to 30 days. You can also arrange to switch up to 3 months in advance.

Here's the steps to follow to switch in a few hours:

  1. Check your postcode: Look at Hyperoptic’s availability in your area
  2. Pick your package: Speeds and plans to suit every need and budget.
  3. Get connected: Installs take an hour and can be booked for the next working day.

What is Hyperoptic’s customer service like?

If you experience any issues, you can contact Customer Service via email at support@hyperoptic.com or call us on 0333 332 1111.

Hyperoptic have an excellent score of 4.8 out of 5 on Trustpilot, with 8,908 reviews currently. Customers report reliable, speedy service and agents who know what they’re talking about.

In summary, Hyperoptic is hard to fault as an all-round reliable and fast broadband provider. This is definitely a good option if you are looking for a flexible and customer-service oriented broadband provider for your home.

 

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