John Lewis Broadband: the department store that covers all your connection needs

John Lewis Broadband: the department store that covers all your connection needs

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Last update: May 29, 2023
Fernando Carrillo
2 people have read this post in the last 12 months

John Lewis broadband is a subsidiary of Plusnet broadband that provides simple broadband bundles and straightforward pricing with no hidden fees. This article offers new, potential and old customers an insight into how John Lewis broadband works and what valuable packages they offer.

Best deals on John Lewis Broadband

John Lewis broadband offers three main broadband packages. They operate on the same concept as most other providers: regular ADSL internet and two fibre choices with varying speeds. You can find more information about each tariff below:

John Lewis Unlimited Broadband

One of the best things about John Lewis' broadband offering is that you don't have to pay anything to sign up. Unlike some other providers, John Lewis does not charge for set-up, installation, or delivery. Its base service includes nighttime and weekend calls to UK landlines and average connection speeds of up to 10Mb (approximately 1MB per second).

John Lewis Unlimited Broadband provides the following features:

  • Avg 10Mb speed
  • Router included
  • Unlimited data usage
  • Home phone line with free weekend and evening calls to UK landlines
  • Free BullGuard internet security

John Lewis Unlimited Fibre

If the sound of fibre broadband and its superfast speeds appeals to you, this is John Lewis' entry-level service. It achieves an average transfer rate of 36Mb per second, which is almost 4.5MB per second. In general, John Lewis saves its most competitive price for ADSL, so before you commit, check out our pick of the finest fibre broadband plans.

John Lewis Unlimited Fibre has the following features:

  • Avg 36Mb speed
  • Router included
  • Unlimited data usage
  • Home phone line with free weekend and evening calls to UK landlines
  • Free BullGuard internet security

John Lewis Unlimited Fibre Extra

Most individuals will be fine with 36Mb of fibre. However, for some houses where multiple people are trying to use the internet simultaneously, or when you wish to stream 4K movies and TV, the extra few pounds per month for Fibre Extra (66Mb average download speeds) may be a reasonable investment.

John Lewis Unlimited Fibre Extra comes with the following features:

  • Avg 66Mb speed
  • Router included
  • Unlimited data usage
  • Home phone line with free weekend and evening calls to UK landlines
  • Free BullGuard internet security

John Lewis Broadband coverage

Although John Lewis is one of the UK's smallest broadband providers, it is nevertheless widely available.

See which John Lewis unlimited broadband and fast broadband offers are available in your region using the postcode checker on the official John lewis website.


Reviews on John Lewis Broadband

John Lewis Broadband offers fantastic value broadband with straightforward pricing.

Customer service, on the other hand, has always distinguished John Lewis. Despite being a smaller provider, John Lewis has a dedicated customer care team known for being helpful and friendly.

It's worth noting, though, that any faults with the service will be handled by Openreach rather than John Lewis - something to bear in mind if the John Lewis name is one of your main motivations for switching.


How to switch to John Lewis Broadband

Switching broadband providers is as simple as it has ever been. You won't even need to contact your current broadband provider to cancel since John Lewis Broadband will arrange the switch for you.

John Lewis will notify you of the switch once you have ordered your new John Lewis Broadband service.

This will include the following:

  • The services that John Lewis broadband will replace
  • The date or an estimate of when the changeover will be finished
  • Any fees or charges if you leave before your contract ends.

You should be able to keep your current landline phone number unless you are also moving or want a new landline number to replace your old one following the transfer.


Packages available on John Lewis Broadband

John Lewis provides broadband and home phone services with a variety of alternatives to select from.

Your broadband options are as follows:

  • Unlimited - standard ADSL broadband, with average download speeds of 10Mb
  • Fibre - superfast fibre-optic broadband, average speeds of 36Mb
  • Fibre Extra - even faster fibre optic broadband, with an average speed of 66Mb

All include unlimited downloads and a free email address.

Choose a phone plan to go with your broadband once you've decided on it:

  • Evening and Weekend - the standard line rental option included in a John Lewis plan, providing unlimited calls to UK landlines in the evenings and on weekends.
  • Anytime - covers call to UK landlines at any time.
  • Anytime and International - offers unlimited UK calls at any time and 300 monthly minutes to 35 international destinations.
  • Mobile bolt-on - add this to an Anytime or Anytime and International subscription to receive unlimited anytime calls to mobile phones.

John Lewis customer service

John Lewis is well-known for providing exceptional customer service. To contact John Lewis, please use the following information:

  • Phone: Between 9 a.m. and 6 p.m., seven days a week, call John Lewis Broadband's UK-based customer service staff at 0800 022 3300.
  • Online: Submit a question through your online account, and you should receive a response within 24 hours.

Frequently asked questions about John Lewis Broadband

Who is John Lewis Broadband?

As previously stated, John Lewis broadband is a subsidiary of Plusnet broadband that provides simple broadband bundles and straightforward pricing with no hidden fees.

Who provides John Lewis Broadband?

The Plusnet network provides John Lewis' internet connection. That means you can expect speeds comparable to those offered with a Plusnet broadband plan.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Laura Burón
Edited and revised por Laura Burón