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Direct Save Telecom reviews: is their internet or customer service any good?

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Last update: October 3, 2023
Fernando Carrillo
30 people have read this post in the last 12 months

Direct Save Telecom reviews are as important as the network's plans and packages. It gives users an insight into what they would get when they switch or join the network. This article on direct save telecom broadband reviews answers the is direct save telecom internet good question by exploring the plans, speed, packages and customer service available at Direct Save Telecom.

Is Direct Save Telecom any good?

Although the no-contract alternative is slightly more expensive, Direct Save Telecom performs the job well if you only need basic broadband and a phone at generally affordable pricing. Additionally, it provides 12-month contracts when most of its rivals now require a minimum of 18 months.

However, you won't be able to combine your broadband service with any TV bundles, mobile phone plans, SIM-only plans, tablets, devices, or other services. Additionally, the TP-Link router that Direct Save offers has fewer features and is less potent than most of its competitors' products.

The landline included with Direct Save Telecom's standard and superfast broadband packages often has slightly lower calling rates than the BT standard rate. Free UK calls on the evenings and weekends and free UK calls at any time, even to mobile phones, can be offered for an additional fee. If your neighbourhood offers gigabit and ultrafast broadband with speeds over 300Gbps, you can access these services without a landline.

Reviews on Direct Save Telecom’s broadband

Direct Save Telecom's base Broadband Deal (ADSL) is priced at £18.95 per month on a 12-month commitment and offers 11Mbps/1Mbps download and upload speeds if you classify yourself as a low-end user who uses the internet for light browsing.

Most families will, however, gain more from either the "Superfast" or "Superfast Plus" bundle on the "Fibre to The Cabinet" (FTTC) tier. The former has a monthly cost of £24.95 (rising to £29.95 after a year) and provides download and upload speeds of 35 Mbps/9 Mbps. The latter delivers nearly twice the speed with 63Mbps download and 17Mbps upload speeds, although slightly more expensive at £27.95 per month (£34.95 after 12 months).

Although not yet generally accessible, Direct Save's Fibre To the Premises (FTTP) bundles offer faster download and upload speeds. Prices range from £31.95 per month for download speeds of 50Mbps and upload speeds of 10Mbps to £52.95 per month for download and upload speeds of 360Mbps and 72Mbps, respectively. Options in this tier are accessible for a whole year, just like all of the packages described earlier.

Finally, the "Full Fibre Max to the Home" packages from Direct Save differ differently in that they are only available to customers with private ONT connections and are only available on 18-month contracts. For 550Mbps download and 75Mbps upload, the cheapest tier's monthly rate is £44.95. The quickest package available in this tier and across all DST offerings is £53.95 per month. You will receive up to 1,000Gbps of symmetrical download and upload speeds.

Last but not least, Direct Save provides a no-contract option for people who would like to steer clear of recurring monthly fees. It has 11Mbps download and 1Mbps upload speeds and costs £27.95. There is a one-time setup charge of £24.95

Reviews about Direct Save Telecom: internet speeds

According to customer reviews on Direct Save Telecom, the "Unlimited Broadband Deal", the most entry-level package from Direct Save, provides average download and upload speeds of 11 Mbps and 1 Mbps, respectively. Actual speeds may vary depending on the time of day and the calibre of the network connection itself because this is a regular ADSL service-connected by copper telephone wires and requires an active phone line.

The "Superfast" and "Superfast Plus" packages from DST, which have average download and upload speeds of 35 Mbps and 9 Mbps and 63 Mbps, respectively, the speeds become a little more competitive. Both plans use the "Fibre to The Cabinet" (FTTC) network from BT Openreach to supply your broadband service.

The "Ultrafas" service from DST is the next level up. BT's Openreach network and Direct Save's own "Fibre to The Premises" (FTTP) network are utilised. 360Mbps download speeds are provided via Ultrafast. Although it won't lag like an ADSL or FTTC connection, it may be because it is FTTP and thus devoid of copper connections. Depending on your location, as with any network, speeds may still be impacted.

Finally, the "Full Fibre Max Fibre To The Home" (FTTH) network from Direct Save offers the company's fastest and newest service. This tier of packages offers download speeds as high as 1Gbps (1,000Mbps). To connect you to an internet connection, "Full Fibre Max FTTH" uses a fibre optic cable delivery technique that only uses fibre optic cables from Direct Save Telecom's network. Unfortunately, the availability of these products is extremely location-dependent and usually limited to users of private "Optical Network Terminal" (ONT) connections.

Review on Direct Save Telecom customer service

The customer care team at Direct Save is situated in the United Kingdom. On Monday through Friday, from 8 a.m. to 8 p.m., and on Saturday and Sunday, from 9 a.m. to 5 p.m., call 01923 709709. Additionally, you can submit a form to ask for a callback on their website.

It is, unfortunately, difficult to compare the company to other carriers because it needs to be included in Ofcom's data on telecom complaints. However, several Direct Save Telecom customer reviews platforms include grievances regarding the provision, billing, and behaviour of customer service representatives.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Laura Burón
Edited and revised por Laura Burón