Many broadband providers in the United Kingdom such as Sky, BT Mobile and many more offer an online app for customers to download on the App Store or Google Play.
However, iTalk does not offer an app to download, but customers can access the iTalk My account online through the website.
How to set up an iTalk account
Setting up an iTalk account online is easy as it requires common information including your date of birth.
After entering all the information clients will be asked to create a username and password to be able to log in to the iTalk account.
Hopefully, iTalk creates an app in the near future that can be downloaded through the App Store or Google Play, so it is more convenient for customers to log in.
Having an iTalk app will give members options of how to log in, for example, BT Mobile allows clients to log into the BT Mobile app via pin code or a fingerprint option.
Can I pay my bills with my iTalk Account?
The iTalk My Account is designed for customers to manage their account by checking their bills and make online payments.
As soon as clients log in online, they will see more features of the iTalk account.
However, to make a payment without logging into your account, customers must follow a four-step process.
- First verify their account by entering their date of birth and a reference number from the log in.
- Second step is to create an amount set up or how much you're willing to pay to cover the bill
- Set up their credit or debit card by entering all the details
- Confirm the payment (Make sure the price that has been entered is correct)
However, using the iTalk account to pay bills is a lot faster and convenient than the four-step process.
What happens if I forget my iTalk username and password account?
The main benefit of having an online app is that it prevents customers from having to remember long usernames and passwords.
Unfortunately, it is not an easy process for iTalk clients to retrieve their username and password.
However, iTalk has an amazing customer service team that can help customers recover their username and password.
How to contact the iTalk customer service team
There are four ways to contact the iTalk customer service team but for retrieving iTalk My Account information the best is via phone.
Members can dial 0333 3312 476. The team operates on Monday to Friday 8am – 7pm, Saturday 9am – 5:30pm and Sunday closed.
The iTalk Live Chat option is available on the official iTalk website and customers can email the team on firstname.lastname@example.org .
Sending a letter in regards to retrieving My Account username and password will be a long process but, if customers want to, they can send it to: 6, The Gemini Business Centre 136-140 Old Shoreham Road Hove, East Sussex BN3 7BD.
In conclusion, the iTalk app is created to make life easier for customers when they are checking bills and making online payments.
However, the fact that iTalk does not offer their members the ability to download an app will be frustrating to customers that have switched to iTalk from a company that offers a downloadable app on the App Store and Google Play.