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Last update: March 27, 2024
Roams UK
Author: Roams UK
690 people have read this post in the last 12 months

NOWTV provides broadband and streaming service packages. If you are an existing customer, you might have some questions or issues with your deal that you need to contact customer services about. In this article, we list everything you need to know to contact the right NOWTV service for your question.

I would like to contact NOWTV online

At the end of every article, there is a Get in Touch button which connects you to the live chat function . During peak hours, all of the online customer service advisors may be busy so there is also a contact form message option too.

NowTV recommends that customers visit their online FAQ articles before getting in touch. Have a quick browse to see if your question is answered, because apparently 90% of customers don't need to get in touch after reading one of these articles.

Frequently asked Questions about NOWTV

What can I watch my NOWTV package on?

You can watch NOWTV on a number of devices across multiple different services. Watch online, using the NOW TV app or with NOW TV Smart Stick. If you are using the app, Windows 8.1 or later is recommended. If you are on a browser, Windows 7 to 10 or Mac 10.9 or later is recommended. You can also watch on an iPad or iPhone. Check if your android is compatible, not all of them are!

The only set top box you can use is the NOWTV box.


You cannot use: Kindle Fire HD, Nintendo Wii, Amazon Fire TV Stick, Chromecast, Chromebook, Apple TV, Windows Smartphones, PlayStation 4 LG, Xbox One selected Smart TV models, LG: selected Blu-ray players and sound bars, and Roku Streaming Stick.

Can I try out a pass before buying?

If you’re already a NOW TV customer, but you haven't tried Cinema, Entertainment, Kids or Hayu, you can get a free trial via My Account.

Just go to My Account, and then My Passes (you'll need to enter your email address and password if you're not already signed in).

Choose Start free trial below the Pass you want to try to get 7 days free.

When will I be charged for my deal or pass?

For most passes, your first payment will be 7 days after you sign up, in other words at the end of your free trial, and then the same day each month.

However, in the case of a Sky Sports Pass, Sky Sports Mobile Month Pass or Sports Extra Pass, your payment will be taken on the same day. After this, you will be charged monthly on the same day.

NOWTV broadband phone number

To contact NOWTV regarding your broadband package, ring 330 332 3050, or +44 330 332 3050 if you are ringing from outside the UK.

NOWTV can be tricky to track down, but by using the online chat you should be able to get a solution to your issue quickly. If you have a larger issue which is left unresolved for a longer period of time, or you are unhappy with NOWTV’s service overall, going through Resolver might be a good way to tackle the issue in a stress-free, easier way.

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Nadia Pérez
Edited and revised por Nadia Pérez