Is the EE customer service team 24 hours?

The EE customer service is not 24 hours but it does operate 7 days a week so if you have any problems or questions about any EE service the EE customer service is open 7 days it just depends on the operation hours.

How to contact the EE customer service

EE has a lot of services such as mobile phones, EE SIM only deals, EE broadband and EE TV and also 4GEE Wi-Fi, so it is important for EE customers to find it easy to contact the EE customer service team when they have questions or even issues with any of EE services.

The EE customer service team has made it easier for EE customers by creating separate contact numbers for each of the services that EE offers so that customers can call direct to the service they have questions or problems with.

This means that the customers will get a much faster response in relation to what issue or questions they have about the particular service.

For example, if EE customers have questions about the EE Mobile or SIM only services then they need to dial 150 for EE Mobile users and it is free for EE SIM monthly plans and if you are an EE PAYG customer then its 25p per call.

If you are calling from a landline then dial 07953 966 250 and if you are calling from another provider then dial 0800 079 8586, the operation hours for the EE Mobile or EE SIM only deals is Monday to Friday 8am – 9pm, Saturday to Sunday 8am – 8pm.

Customers with EE Broadband or EE TV issues or have questions about this service, dial 150 for mobile uses and its free for EE SIM only monthly plans and 25p per call for pay as you go customers.

For EE landline users they can dial 0800 079 8586 and its free at any time and for calling from another provider dial 0207 362 0200. The operation hours is Monday to Friday 8am – 9pm, Saturday to Sunday 8am - 8pm.

If you have any questions about the 4GEE Wi-Fi EE customers calling from a mobile please dial 150 and it is free for EE monthly users and 25p per call on pay as you go deal customers.

For landline customers dial 017953 966 502 and it is free at any time and if you are calling from another provider then dial 07953 966 250 and the operation hours is Monday to Friday 8am – 9pm, Saturday to Sunday 8am – 8pm.

The EE customer service team also helps customers who have lost or has stuff stolen they can dial 150 for mobile users and it is free for EE SIM only monthly customers and 25p per call for pay as you go customers.

For landline users dial 07953 966 250 and if you are calling from another provider then dial 0800 079 8586, the operation hours is Monday to Friday 8am – 9pm, Saturday to Sunday 8am – 8pm.

If you are abroad and have problem with any of the EE service don’t worry the EE customer service team still has you covered by providing the right number to dial for the right service.

For Mobile or SIM only services, dial +44 (0) 7953 966 250, Broadband & EE TV dial +44 (0) 207 3620 200 and for 4GEE Wi-Fi dial +44 (0) 7953 966 250 and because this for customers calling abroad you will have to check the EE roaming for any extra charges.

The operational hours is the same as the other service, Monday to Friday 8am – 9pm, Saturday to Sunday 8am – 8pm UK local time.

Therefore, if you need to contact any of these services about a problem or have questions then call directly to the service you are calling to.


Other ways to contact the customer service team

The EE customer service have created the EE Live Chat option of a way to contact them which is very appealing to a lot of the youth in the UK because of how everything is online a EE Live Chat is a great idea to communicate with EE customers.

The EE Live Chat can be used for customers to upgrade their contract or even join EE but whatever the reason is the EE Live Chat is another way to contact the EE customer service team.

However, EE Live Chat only operates between 8am – 7pm, Monday to Friday and 9am to 5pm Saturdays so if don’t bother trying to reach out by Live Chat if you are not chatting to the EE Live Chat during operation hours.

The Live Chat icon will only appear during the work hours and anything outside of it you won’t be able to see the Live Chat button.


How to make a complaint to EE customer service

The EE customer service team welcomes complaints because it means the team can work on improving whatever service you are complaining about.

There are four ways to make a complaint to the EE customer service team:

  1. Have a chat with one of EE’s complaint advisers: operation hours - Monday to Friday 8am – 8pm, Saturday 10am – 6pm, Sunday 10am – 4pm.
  2. Call the EE complaints team: Mobile 0800 079 0126, Broadband 0800 079 0125 operation hours – Monday to Friday 8am – 8pm, Saturday 10am – 6pm and 10am – 4pm.
  3. Write to the EE customer service team by providing your full name, full postal address, account number and mobile or telephone number, explain your complaint and a alternative daytime contact number.
  4. Email the EE customer service team by submitting an email form on the EE website under the Help and Make a complaint web page.

Therefore, there are four different ways to contact the EE customer service team and make complaint, so whatever ways suits you then do that.

Post updated by: Roams on Wednesday, March 11, 2020

Roams