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Pay your Shell broadband bills: online, by phone, or at a Post Office branch.

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Last update: May 29, 2023
Fernando Carrillo
23 people have read this post in the last 12 months

Shell broadband pay bill processes can be done online, by phone, or at a post office. Paying online requires logging into your account, while direct debit deducts the money from your account with your authorisation. This post will help users pay their Shell broadband bills; online, over the phone, and more. We will also answer other questions related to this topic, including date of payment, late payment fees and so on.

How to pay your Shell broadband bill

You can pay your Shell broadband bill using different methods. They include the following:

  1. Direct Debit
  2. Card Payments
  3. Post Office or Payzone Branches
  4. Online Banking or BACs payments
  5. Cheque

However, Shell Energy recommends paying through direct debit as the fastest means of paying your Shell broadband bill.


Make your Shell broadband payments online

You can make your Shell broadband payments online via your Shell Energy online accounts. The process is quite fast and easy.

You need to follow these steps to make your payments online.

  1. Log in to your account with your email and password.
  2. Navigate to “Bills and Payments”. You can find it at the top of the screen.
  3. Click on “Make Payments” from the dropdown menu that’ll appear when you hover on “Bills and Payments”
  4. Select your preferred payment option. You’ll find “Pay full amount” and “Pay other amount”, indicating how many payments you would like to make.
  5. Click “continue” and authenticate the payment by providing your long card details, security code, and expiry date.
  6. Finalise the process by clicking on “Pay by card now.”

After finalising the process, you will get a message that reads: ‘Thanks, your payment has been successful. Please note that it may take up to 24 hours to appear in your online account.

That indicates that you have successfully made your shell broadband payments online.

If you enter your card details incorrectly, you’ll get an error message: ‘You have entered an invalid card’. Please re-enter your payment information and try again.” It is advisable to input your card details again from the beginning. However, it is not advisable to try it more than three times. You should contact the Shell Energy broadband customer support team if you get the same message after three trials.


Pay your Shell broadband bills over the phone.

Paying your shell broadband bills over the phone involves making card payments.

You need to have your credit or debit card details ready with you. Once you have it ready, call Shell Energy broadband support via the number 0330 094 5081, and follow the prompt.

You’ll need to say “pay my bill” when prompted. Then, you’ll be asked to provide your card details on the phone. The process will only take a few minutes.


Pay your Shell broadband with Direct Debit.

Paying your Shell broadband with direct debit requires authorising Shell Energy broadband services to deduct money from your account each month as payment for the broadband services you enjoy.

Don’t worry.

You’ll still be in control of the payment process because they’ll inform you before they make any deductions. The whole process gives you total control and comfort at the same time.

You can set it up by calling the support team and providing the necessary details. You can also set it up with the invoice slip at the bottom of your broadband bill.

Whichever method you choose, the payments will show on your next bill in the payments section.


Make your Shell broadband payments at Post Office.

You can only make your Shell broadband payments at the post office after receiving your bill. When you do, you’ll need to visit the post office nearest to you and show the cashier the barcode on the second page of your bill.

If you don’t have a post office close to you, a payzone counter can also suffice. You can find the nearest payzone counter by visiting the payzone website.


Pay your Shell broadband bill with your card.

Paying your Shell broadband bill with your card requires you to call the customer support team on 0330 094 5801, saying “pay my bill” when prompted.


Frequently asked questions about your Shell broadband payments

What is the date of payment for the Shell broadband?

The date of payment for the shell broadband services differs for different individuals based on the commencement date of the service. So, you can find your own specific payment date at the top and bottom of your bill.

What can I do if there is a problem with my broadband bill on Shell?

If there’s a problem with your broadband bill on shell, you need to call the support team and let them know the nature of the situation. They’ll discuss the available options with you, and guide you on what to do.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Nadia Pérez
Edited and revised por Nadia Pérez