Can I cancel Shell Energy Broadband Service
You can cancel your Shell Energy Broadband service at any time, but be aware that you may face early termination charges if you leave your contract before the minimum end date.
Shell Energy Broadband cancellation charges
If you are within your 18 months of contract, Shell will calculate your charge on the remaining months.
However, it is important to note that even if you are out of contract Shell Energy will always add a £15 cease charge to the final bill once you leave.
The table below shows how much Shell Energy will charge for each remaining month on your price list. You can also find this on their website.
|Shell Energy Broadband package||Charge per month|
|Superfast Fibre Plus||£18.50|
Where should I call to cancel Shell Energy?
If you are finished with your 18 month contract, you can choose another provider on the Openreach (BT line) network, which is almost every other ISP besides Virgin Media and a handful of smaller providers which operate their own infrastructure. Double check with your new provider to check which option they avail of.
When you switch between Openreach providers, your new provider will handle the whole process and transfer the line with only a small amount of disruption, usually a couple of minutes. This saves you time and effort trying to convince your current provider to cancel your contract.
If you are moving to a different network or simply no longer need broadband, then you'll need to contact Shell Energy to request cancellation. You can call them on 0330 0945801.
Can I email or write to them to cancel?
You can email Shell Energy Broadband at firstname.lastname@example.org.
You can write to them at the following address:
Shell Energy Retail LimitedPO Box 6363CoventryCV3 9LR
They request the following information to be included:
- full name;
- account number;
- full address;
- home telephone number; and
- description of the problem and when it started.
If you can't raise a complaint yourself, you can ask someone with access to your information to do it for you. This representative can also ask for a paper copy of the complaint, a copy in braille, a copy with large text or an audio recording of the complaint.