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How to Cancel your TalkTalk contract: exit fees and alternatives

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Last update: May 29, 2023
María Pando
68 people have read this post in the last 12 months

TalkTalk cancel allows you to cancel your contract before the contract expiration date. This article will teach you how to cancel TalkTalk services. It will also discuss possible cancellation fees and alternatives to cancellation.

How to cancel TalkTalk

You must contact TalkTalk by phone or in writing if you are cancelling your broadband service without switching to a new provider. If you need to cancel by phone, have your account information ready and dial 0345 172 0088.

If you prefer to write a cancellation letter, avoid ambiguous language and clearly state your intention to cancel. TalkTalk requests that you include the following information in your letter: your full name, your TalkTalk phone number, your signature, and your contact phone number or address.

TalkTalk will contact you after receiving your letter. As a result, it may be simpler to call in the first place. If you cannot deal with TalkTalk by phone, it is best to mention this in your letter.

Please note: If you have YouView TV through TalkTalk, keep in mind that it is dependent on a TalkTalk Broadband connection, so you will lose it if you cancel your broadband.


Cancelling TalkTalk TV

If you are certain that you want to cancel your TalkTalk TV service, you must contact TalkTalk. They'll review your options with you, discuss any fees, and explain how to return your TalkTalk TV equipment. You can reach them at 03451720088 right now.

Cancelling within the period of your contract

If you cancel before the end of your contract, you may be charged an early termination fee. When you call TalkTalk, they will tell you if this is the case and how much it will cost. You can find your contract's expiration date in My Account under My Package.

Cancellation within the first 20 days

If you change your mind and want to cancel within 20 days of your order date, you can do so without penalty, and you'll only be charged for the TalkTalk services you used during that time.


Possible cancellation fees on TalkTalk

When you sign up for a TalkTalk service, you agree to use it for a minimum contract term. If you decide to cancel your TalkTalk service before the minimum term is up, you may be charged an early termination fee. This fee varies depending on your TalkTalk service and the months remaining on your contract.

Example

If you are on a Fibre 35 package and decide to end your contract with three months remaining, your early termination fee will be £30.60 (£10.20 x 3).


Alternatives to cancelling TalkTalk

Get a better deal from TalkTalk.

Broadband providers rarely mention the deals they can make if you are about to leave. TalkTalk wants you to stay, so it may offer you an upgrade or ongoing discount as an incentive if you call them.

Maybe you've had it with TalkTalk. If that's the case, stick to your guns and walk away. However, if you want to save money or upgrade to fibre broadband, you might get a good deal by agreeing to stay. Make sure you're willing to walk away if TalkTalk doesn't offer you a better buy after you start the cancellation process.

Upgrade or Downgrade your Subscription

If you plan to leave TalkTalk because you pay too much for their services, you can downgrade your broadband, telephone or TV plan. In the same way, you can upgrade your plan to enjoy faster speeds and a bigger bouquet of channels to keep you and your family entertained.


Frequently asked questions about cancelling TalkTalk.

Can I leave TalkTalk for free?

Yes, if you're still in the cooling period: the first 20 days of your contract.

Can I cancel TalkTalk if I am moving home?

Yes, you can. Contact TalkTalk and speak with them.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

María PandoRoams
Actualizado por María Pando

María es experta en Marketing Digital, graduada en Publicidad y RRPP en la URJC. Tiene 3 años de experiencia a sus espaldas creando contenido sobre equipos de electrónica de consumo, entre otros. Amante de la naturaleza, se declara persona ecorresponsable y, por lo tanto, está muy preocupada por hacer un consumo justo en su día a día. Ahora mismo está viendo Los Soprano en Netflix, tiene un Samsung Galaxy S22 y se mueve por la ciudad en bici.

Nadia Pérez
Edited and revised por Nadia Pérez