BT is the UK’s biggest broadband provider. Most providers give you a router for free when you first sign up for one of their broadband deals. BT has a couple of different routers to choose from– the Smart Hub and the Smart Hub 2 are the newest – and they are some of the best routers out there at the moment. Let’s see which ones take the cake and how you can troubleshoot your router.
The two best routers from BT are the most up to date ones: the Smart Hub and the Smart Hub 2. Let’s have a look at what they have to offer.
The Smart Hub 2 has all the features of the Smart Hub with a couple of additions.
So it’s fair to say that the Smart Hub 2 is the best option that 2021 has so far!
It is free to return BT equipment. BT send you a return bag for posting, and they refurbish or reuse the old routers. It’s important to remember that BT will charge you if you keep equipment after your contract is up. If you end up cancelling or want to exchange routers, you will get a refund for the amount if you return within two years. If your account is closed, BT sends a cheque to your last known address.
Here’s a quick troubleshooting guide that should help you fix minor issues with your router.
Each BT hub has lights, and each model has different signals using these lights.
For the BT Smart Hub two, here’s a table detailing all colours:
|Light status||What it means||What to do|
|Blue||Your Hub is connected to your broadband ok||If you can't get online, it might be your device. Try switching your device off and on.|
|No light||The power is off or the lights have been turned off using the Hub Manager||Check that the Hub is plugged in, switched on and that its lights haven't been turned off in the Hub Manager. If this doesn't fix your issue, contact us.|
|Green||Your Hub is starting up||Wait for at least three minutes for it to turn blue. If it stays green, turn your Hub off and on again. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If this doesn't fix your issue, please contact us.|
|Flashing orange||Your Hub is connecting to broadband||Give it at least three minutes to connect. The light will turn blue when your Hub is ready.|
|Flashing purple||Your Hub is working but the broadband cable isn't connected||Check if the broadband cable (grey ends) is plugged in correctly. And if you're using a filter, check that's plugged in correctly too.|
|Orange||Your Hub is working but isn't connected to the internet||Connect a device to your Hub. Open a new web browser window and follow the on-screen help wizard to get connected.|
|Red||There's a problem somewhere||Using the Power button, turn your Hub off and on again. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If this doesn't fix your issue, please contact us.|
|WPS button flashing||If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If it's flashing red, it didn't connect - give it a couple of minutes and try again.|
This means the Hub is working but isn't connected to the internet. Check your cable and make sure it is activated.
This means the Hub is connecting to broadband - this takes about 30 seconds. It will turn blue once connected.
This means your Hub is starting up. Give it a couple of minutes to turn blue.
The first tip: turn it on and off again. Restarting your hub will resolve most issues. ress the Power button on the back until all the lights go off and wait for 5 minutes. Press the Power button again until all the lights come back on. It may take a few minutes for the lights to settle.
There might be a temporary problem with the network or planned outage that's affecting every broadband connection in your area, so check BT’s service status online.
You can try making a phone call if you have a landline and see if there’s any noise. If you can’t make a call, the issue could be your landline.
Fibre customers might have an Openreach modem installed. This is a white box that connects to your BT Hub.
Many fibre connection issues can be resolved by power cycling the modem – turning it off and on again in a controlled way. You can find out how to do this through videos on Youtube or the BT website.
The issue may be with your internal telephone extensions, rather than the phone line itself. One way to check this is by connecting your Hub to your test socket.
The test socket is your main socket. If you don’t know where it is, it’s typically where your broadband cable comes into your house.
If you are still having issues, you can text HELP, followed by your landline number to 61998. They then investigate the problem and send out an engineer if needed. A customer care agent will also call you on the day to assist.