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BT Parental Control Settings

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Roams UK

Roams UK Entry updated on Monday, February 15, 2021

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Parental Controls are offered by many internet providers to offer security and safety for families while browsing online.

If you are a BT customer, their parental controls can help you protect your children from inappropriate content on the internet and control what they can access by filtering content online.

Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. These filters will also apply if you use your BT ID to log in to BT Wi-fi.

The key features of BT Parental Controls:

  • Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection
  • Three predefined filter levels (strict, moderate and light)
  • Personalise your own filter levels
  • Works when using your BT ID on UK BT Wi-fi hotspots
  • No software required
  • Simple set-up
  • 'Always allow' specific sites
  • 'Always block' sites that you feel are inappropriate
  • Set up homework time - for extra peace of mind when children are doing their homework
  • Set a time for filters to be on or off

You can set up BT Parental Controls by logging into My BT on BT’s website. You'll find BT Parental Controls in the "My Extras" sections.

What kind of parental controls do BT have?

  • Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection
  • Three predefined filter levels (strict, moderate and light)
  • Personalise your own filter levels
  • Works when using your BT ID on UK BT Wi-fi hotspots
  • No software required
  • Simple set-up
  • 'Always allow' specific sites
  • 'Always block' sites that you feel are inappropriate
  • Set up homework time - for extra peace of mind when children are doing their homework
  • Set a time for filters to be on or off

How can I set up BT Parental Controls?

There are two ways to set up BT Parental Controls. It only takes 5 to 10 minutes.


Setting up a new Hub

When you set up your new Hub, you'll be guided through the installation. During the installation you'll be given the option to set up BT Parental Controls. Just follow the instructions.


Existing customer with a BT Hub

You can get BT Parental Controls by accessing them through your My BT account.

  1. Log in to My BT or sign up with your BT ID
  2. Scroll down to and click on the ‘Manage your extras’ button
  3. Your controls will be automatically activated and you'll be put on the 'Light Filter'. It'll take about a minute to complete the set up
  4. You'll then receive a confirmation screen and your filters will be live within two hours

Can I use BT parental controls with a different hub or router?

It is easier to use a BT hub, however, if you don't have one, you can still use BT Parental Controls, but you must make sure that you are using BT DNS settings. You may need to check the instructions that came with your router for how to do this.


Can my kids bypass parental controls?

BT Parental Controls is managed through My BT using your BT ID. The only person able to turn off or change the filters is the account holder.

If BT Parental Controls are turned off, you'll receive an email to confirm this. If you believe that someone has obtained your details or you have shared your details, then we recommend changing your password. You can switch the filters back on from any device when you log back in.


How can I check if the parental controls are active?

To check if your BT Parental Controls are active you should:

  1. Log in to your MyBT account
  2. Scroll down to and click on the ‘Manage your extras’ button
  3. On the My Security management page, if the slider in the 'BT Parental Controls' panel is set to 'On', BT Parental Controls are active. Just click on the slider to quickly switch BT Parental Controls on or off.

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