BT Help Guides

Roam like you’re at home with BT mobile roaming
Find out what destinations include BT Mobile Roaming and also what happens when you run out of data, minutes and texts. With BT roaming you can use your SIM only plans and feel like you’ve never left the UK.

BT Sports App: Log In to Enjoy Your Sports Channels on Your PC, Phone, and Tablet
BT Sport app allows all BT Sport subscribers to stream their favourite sports anywhere, from their phones, tablets, computers or Smart TVs. To access this platform users only need a subscription to BT Sport, starting at £16 a month.

BT TV app Extra: what is it, and how much does it cost?
BT TV App Extra allows users to enjoy multiscreen viewing without any extra TV boxes as it works on many Smart TV devices. Moreover, this app gives users the opportunity to download movies and shows on their smartphones, so they can watch them anywhere and anytime.

BT Voicemail: How to Set It Up or Turn It Off
The BT voicemail is a service that notifies users when they have a missed call and it also allows those who call to leave a voice message. Even though this tool is quite convenient, BT also allows users to turn it off or personalize it.

Best BT Smart Hub Routers
A review of the two most recent routers from BT (Smart Hub and Smart Hub 2) along with troubleshooting and customer care services are outlined here. Readers can decide for themselves which router is the best, as all of its features are laid out.

How to top up with BT: add data, minutes or texts to your mobile
A BT top up allows users to add extra data or minutes to their mobile plan. This option is perfect for those months were data or call usage is higher than usual, otherwise it would be better to upgrade to a different package.

Track your BT order: how to do it online with BT's parcel tracker
Users can track their BT orders online by typing their order number and postal code from their private area. Even though the process is quite simple, users can experience some issues that won't let them keep track of their orders.

BT Wi-Fi calling
BT mobile offers wi-fi calling but customers must learn how they can access it and the type of smartphones that are capable of acquiring wi-fi calling. This is a great benefit to have because it will save customers money.

BT scam calls: what are they, and how to report them by phone or mail.
BT scam calls are used by third parties to obtain personal information from BT customers. By pretending to be BT, scammers try to obtain bank account numbers or other private information. It is possible to report this scam calls to BT.

What channels does BT TV offer?
All six of the BT TV packages are listed with descriptions of what is included along with the pricing per month, and annually. Questions about the Essentials, Premium and family packages are also addressed.

BT Virus Protect: The Antivirus Protection Service by Norton
BT Virus Protect is a free antivirus software that lets all BT customers enjoy a safer experience when they browse the web from their Android or Windows devices. Even though this service is free, some tools are only available under subscription.

BT TV box: what models are available and set up
A BT TV box is used to stream all of the company's TV content; whether it is their aerial channels or their on demand content. When a client signs up to a TV service from BT they will receive a BT TV box, but there are different models available.

BT Youview Box Guide
This review covers the packages you can get with the BT Youview box, common problems and how to fix them, how you can install your box, some reviews on the box and customer support if you are encountering continuous issues with your service.

BT WiFi Extenders and Boosters: Available Models and How to Set Them Up
BT offers different WiFi extenders and boosters to its clients in order to ensure a great connection in every corner of their houses. If the router provided by the company is not enough, BT will give its customers up to three discs, or boosters, to get the best WiFi experience.

BT line rental: how much is it, and which packages include it?
BT charges a line rental fee to all their broadband or landline customers, as this fee covers the maintenance cost of the copper wires used to provide this services. However, BT offers a Line Rental Saver, which allows customers to save on their monthly bill.

BT Parental Control Settings
BT parental controls are a way to manage, filter and block what your children can access online across multiple devices in a home. The article describes the features, benefits, and ways to implement these controls using BT hubs and the My BT account on their website.

NBA on BT Sport: packages and matches included
BT Sport won't air the NBA, as the provider lost the rights to air this competition a couple years ago. However, you can complement your BT broadband packages with other TV options that will let you follow all the NBA competitions for 2022.

How can I get the BT nuisance calls blocker?
Have you ever had you are waiting for a job call and suddenly, when you answer the phone, it is a usual call offering products? It has been happening for the last few years. However, we can block this kind of call due to technological advances. There are many methods to do it, so we mentioned above the best way to break off this using the available BT service to stop nuisance calls. Alternatively, there are circumstances where you accidentally block useful calls, don’t worry because Call Protect gives you the possibility to unblock them from the blacklist.

Football with BT Sport: how to watch, packages and price
The best football is available on BT Sport, which offers the best matches from the Europa League, Premier League, Champions League and many more. On top of that, BT Sport offers football with the best quality, as many competitions are available on Full HD or even 4K.

Rugby on BT Sport: Subscription Plans, Coverage, And Deals
The best rugby is on BT Sport, this platform offers all the competitions from the Gallagher Premiership, Heineken Champions Cup, and European Challenge Cup. Moreover, with BT Sport users can watch this events live or stream them whenever they want.

BT broadband activation at midnight: when and how to know it has been activated?
BT's broadband activation process can happen anytime during the date specified by the provider, this means that the WiFi connection could start working at the momento of the installation or up to midnight. When te activation is complete the router provided by BT will light up to let the user know.

BT mobile Wi-Fi dongle: what is it, and what models available for PC
A BT mobile WiFi dongle enables users to connect their devices anywhere, whether they are on the airport or on their holiday house. There are many models available.

Cast BT in any device
There are alternatives of providers which offer good quality. However, you should keep in mind that some of the providers mentioned above may not be available in your area; so before you choose it, make sure to check out on streaming. Meanwhile, for sport lovers there are online tools and apps that are available to watch BT sports. You will also get a variety of options to watch BT sport with other providers.

BT full fibre installation: how long does it take, and how is the process?
The installation process for BT Full Fibre is very simple, a technician from BT will do everything for you. Just order your full broadband deal and select an installation date.

BT call charges: national and international calls from landline and mobile
Charges for calls depend on the landline package chosen, whereas on mobile lines all national calls are included. Moreover, customers can buy add-ons to call overseas at a lower price.

Is BT internet down?: how to check it and report it
There are some tips to check if BT internet is down. For instance, it is important to check that the hub and broadband wires are correctly connected. If this is not the case, users can report a problem online or through the phone.

How to cancel BT sports
Cancelling a BT Sports package may prove to be more difficult than it seems. You may encounter early cancellation fees, or long telephone queues. This article details exactly what numbers to ring or forms to fill out depending on your TV provider to cancel your monthly pass, subscription or BT package.

BT Mail: How to Log In and Solve Common Issues
BT Mail is a webmail service that the provider offers to their customers. BT Mail can be accessed through My BT, where users can manage multiple mail accounts easily.

BT Phonebook: find addresses, people, and businesses on BT's phone directory
The BT Phone Book makes finding information much easier. With the BT Phone Book, customers can find people and businesses all over the UK or even improve their digital skills for free.

My BT: access your account via app or webpage to manage your lines
My BT allows all customers to manage their services from their private area, called My BT. This platform, available for PCs and smartphones lets customers view their bills or track down their expenses.

BT wifi: unlimited wifi with BT's free hotspot network
BT WiFi is a hotspot network with more than five million WiFi points all over the UK. To access this hotspot platform, BT users must pay a subscription fee. There are two options available; monthly passes or on demand subscriptions.

BT Moving home: move your wifi to a new house or address.
Moving home with BT is easy and it is the best option to move a broadband and landline connection to a new household. A simple call to BT is enough to request a home move, but there are some aspects that should be taken into account.

How to cancel BT broadband and other packages: fees and alternatives
To cancel BT users just have to contact the provider, but cancelling BT mid-contract could mean paying an early termination fee.

BT Sport 1: What is it, Subscriptions and How to Watch Online
BT Sport 1 is one of the many sports themes channels from BT Sport. This channel is included in all the BT Sport subscriptions and airs many kinds of competitions, from football matches to hockey games.

BT in Ultra HD: How to Watch 4K Channels on Your TV and Packages
BT offers some of its TV channels on 4K or Ultra HD, the best quality available nowadays. Even though some of the channels are available on Ultra HD quality, users need a 4K and HDR compatible box and TV.

What are BT Global Services? Products and solutions for businesses
BT Global Services offers business cloud, connectivity and security services to ensure that any company runs smoothly. From data loss protection to collaborative work environments, BT has everything to keep a company up to date when it comes to IT.

BT Player: Watch shows and movies through the web player or app.
BT Player allows customers to stream their favourite content on their laptops, mobile phones or tablets without the need of a TV Box. Some of the best series and movies are available on this platform to stream freely.

BT Sports Box Office: How to Watch and Purchase Events
BT Sport Box Office is a pay per view service that offers the best live competitions, from boxing to WWE. BT TV users can access this platform right from their TV box, however they will have to pay extra to view this exclusive live competitions.

BT eSIM: availability, price and supported plans
A BT eSIM works as a regular eSIM but, as it gets rid of the physical SIM card, it makes switching phone plans or providers so much easier. BT offers many eSIM compatible plans, but only to their BT Business customers, residential users can't get a digital SIM card yet.

How to get Sky Sports on BT: how much does it cost and the cheapest options
All BT customers can access Sky Sports through their TV Box or BT Player app. This platform can be added to the existing broadband and TV packages from BT for £16 a month, alternatively user can also choose one of the broadband and TV packages that include Sky Sports, starting at £43.99 a month.

BT Sport for business: how much does it cost and contact number
BT Sport for business brings pubs, hotels and many other businesses the best sport for their clients and customers. With two packages to choose from, BT Sport Business includes the most important competitions, from national and international football, like the Premier League and UEFA Champions League, to national and European rugby competitions.

BT add-ons: get extra data and minutes or improve your TV packages
BT add-ons allow customers to get extra data, minutes or text messages without the need to upgrade their existing packages. Even though these extra packages can be a bit pricey, they are the perfect solution for those users interested on upgrading their tariff temporarily as they will reset at the end of the month.

What is a BT reward card?
A BT reward card is better than any other voucher in the UK because it acts like another MasterCard. Customers must choose the right BT deals to get a BT reward card.