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User Privacy Notice

This Privacy Notice (the "Notice") and the treatment of personal, sensitive and/or property data by ROAMS TIC, S.L. ("ROAMS") (i) is given in compliance with the provisions of the Federal Law on the Protection of Personal Data in the Possession of Individuals, its Regulations and other applicable provisions, and (ii) is aimed at its customers or users. The lack of opposition to this Notice or the simple continuation in the application for services once this Notice has been published and made available, implies, except for the exceptions contemplated in this Notice, an express and written acceptance of the terms of the same and its express submission to the competent courts in Mexico City, for any controversy or claim derived from this Notice. ROAMS is responsible for the protection and processing of your personal data, with address to hear and receive notifications in Avenida Casado del Alisal 28, 6, 34001 - Palencia, Spain, with N.I.F. B-34.263.582 and email to


The data we process about you for the legitimate purposes explained below are limited to those initial data that you voluntarily provide in connection with your request for information from our company, your request to participate in promotions or your request to receive services offered by ROAMS and/or the various telecommunications operators.


ROAMS will process the Users' data to manage and process the requests received from the Users, whether it be for information, participation in promotions or receipt of services. It will also process Users' data to send, including by electronic means, promotional information about its products and services, and which are of a similar nature to those that are the subject of the requests received from Users. Likewise, and provided that you give your consent, ROAMS will process your data to send, including by electronic means, commercial communications about other of its products and services, and products and services of third parties. The personal data of third parties provided by you to ROAMS, for the fulfillment of the identified purposes, must be so after having informed them about the existence of the treatment and the content of this Notice.


ROAMS is entitled to process your data for the purpose of managing and processing Users' requests, as necessary for the fulfilment of contractual obligations in relation to such requests. With respect to the sending of promotional information about products and services of a similar nature to those which are the object of the requests or acquisitions of the Users, such processing constitutes a legitimate interest of ROAMS, expressly recognized by the current legislation on data protection, as well as by the regulations on information society services. The User may object to receiving, now or at any time, commercial communications about ROAMS' products and services, by sending an e-mail to


Your data may be transferred to the recipients listed below, for the reasons explained below:

  • Public Administrations: to comply with the legal obligations to which ROAMS is subject due to its activity.
  • Suppliers who need access to your data for the provision of services that ROAMS has contracted with such suppliers, and with whom ROAMS has signed the confidentiality and personal data processing contracts necessary and required by the regulations to protect your privacy.
  • Telecommunications operators: for the fulfilment of contractual obligations under their application. The privacy policy of the relevant telecommunications operator will also apply to you.
  • SErvices related to the sectors of:
    • Financial: Provided by financial, insurance and social welfare entities.
    • Leisure: Publishing, Tourism, Sports, Collecting, Photography, Hobbies, Transport, Gardening, Hobbies, Lotteries, Lottery clubs, Communication and entertainment.
    • Mass consumption: Electronics, Computing, Textile, Image and Sound, Accessories, Home, Bazaar, Personal care (Cosmetics, Perfumery, Parapharmacy, advertising pharmaceutical specialities) Furniture, Food and Drinks, Office material. Fashion and decoration.
    • Optics and optometry.
    • Automotive: Products and Services related to Automobiles, Motorcycles, Trucks
    • Election propaganda.
    • Education.
    • Energy and Water: Products related to Electricity, Hydrocarbons, Gas and Water
    • NGOs: Products and Services related to NGOs.
  • The other cases referred to in Article 37 of the Federal Law on the Protection of Personal Data in Possession of Individuals and Article 17 of its Regulations

If in the future ROAMS makes other transfers of personal data, it will inform you in due course.


ROAMS informs you that it collaborates with third parties that will act as service providers in accordance with current legislation; these providers may have access to your personal data in order to provide the services and/or comply with the obligations arising from the legal relationships between the aforementioned third parties and ROAMS, within the framework of the development of ROAMS' business. In any case, ROAMS has signed the corresponding confidentiality and data protection contracts with these suppliers, in full compliance with the provisions of current legislation on data protection.


Your personal data will be kept for the duration of your relationship with ROAMS and, after the termination of such relationship for any reason, for the duration of the applicable legal limitation periods. In this case, they will be processed for the sole purpose of proving compliance with our legal or contractual obligations. After these limitation periods have expired, your data will be deleted or, alternatively, made anonymous.


You may exercise your ARCO rights, at any time and in accordance with the regulations on the subject, through the procedures we have implemented. The corresponding request must comply with the requirements established in the current legislation, by writing to ROAMS, at the address indicated at the beginning. The request must contain and accompany the following:

  • Your name and address or other means of communicating the response to your request
  • Documents proving your identity and, where appropriate, legal representation
  • A clear and precise description of the personal data in respect of which one of the ARCO rights is sought to be exercised; and
  • Any other element or document that facilitates the location of your personal data.

ROAMS will inform you, within a maximum period of 20 (twenty) working days from the date on which it receives the corresponding request, of the determination made. If the request is appropriate, it will become effective within 15 (fifteen) working days from the date ROAMS communicates the answer. If the information provided in your request is erroneous or insufficient, or if the documents necessary to prove your identity or the corresponding legal representation are not provided, ROAMS, within 5 (five) working days following the receipt of your request, will require the correction of the deficiencies in order to process it. In these cases, you will have 10 (ten) working days to respond to the request for rectification, counted from the next day you receive it. The corresponding request will be considered not submitted if you do not respond within this period. You may obtain the information or personal data requested through simple copies, electronic documents in conventional formats (Word, PDF, etc.) or through any other legitimate means that guarantees and accredits the effective exercise of the right requested. Alternatively, you may address your request to fulfilling all the requirements listed above, establishing as Subject of the communication "ARCO Rights and/or Revocation of Consent". The deadlines for the procedure will be the same as those referred to in the immediately preceding paragraph. The use of electronic means for the exercise of ARCO rights authorizes ROAMS to respond to the corresponding request through the same means, unless you indicate another means clearly and expressly. You will be responsible for the truthfulness, accuracy, validity and authenticity of the personal data provided, and agree to keep them duly updated, communicating any changes to ROAMS. You may revoke your consent to the processing of your personal data, without retroactive effect, in all those cases where such revocation does not imply the impossibility of fulfilling obligations arising from a legal relationship between you and ROAMS. The procedure for the revocation of consent, if any, will be the same as that established in the immediately preceding section for the exercise of ARCO rights. You may limit the use or disclosure of your personal data by making a request with the same requirements as outlined above, as well as through the same procedure.


ROAMS may modify, update, extend or otherwise change the content and scope of this Notice, at any time and in its sole discretion. In such cases, ROAMS will post such changes on the, Changes to this Notice may also be communicated via email, when such means have been established as a communication channel between you and ROAMS.