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Post Office Broadband

Post Office Broadband

Post Office is a multi-faceted provider. After becoming a separate private entity to Royal Mail in 2012, Post Office now offers over 170 different products and services, ranging from financial services including savings, loans, insurance, mortgages and credit cards; government services; to broadband and home phone; foreign currency; travel insurance; Local Collect, Drop and Go mail services and much more.

In addition, their Everyday Banking services mean customers are able to access their bank account at their local Post Office branch for withdrawals, deposits, change, cheques and balance enquiries.

Post Office Broadband was sold to Shell Energy in February 2021. Shell has stated they will not change prices for existing customers. It is unclear whether new customers will be able to avail of the deals listed below.

What does Post Office Broadband offer?

Unlike some other providers, Post Office offers broadband deals with a phone line included. You can get Unlimited basic broadband packages with free weekend calls, a landline only plan or a free wireless router and free connection.

You can have a look at 12 month deals in this table below:

Product Name Average download speed Price Contract Length After contract
Unlimited BroadbandGreat for everyday internet use on a single device 11Mb/sec £30 £17.00 a month 12 month contract £17 a month for 12 months,then £30 a monthIncludes line rental
FibreIdeal for multitasking across multiple devices 38Mb/sec £37 £24.00 a month 12 month contract £24 a month for 12 months,then £37 a monthIncludes line rental
Fibre PlusPerfect for an online household all active on multiple devices 67Mb/sec £42 £28.00 a month 12 month contract £28 a month for 12 months,then £42 a monthIncludes line rental

Price comparison

How do Post Office stack up to their competitors? Have a look at the table below comparing Fibre broadband across some of the major players:

Post office Broadband coverage

Post Office broadband use the Openreach network, so coverage is widespread across the country.

Post office Contract Lengths

Post Office broadband run mostly on 12 or 18 month fixed term contracts and then automatically convert to rolling monthly contracts.

Post Office Broadband for business

Post Office Broadband do not offer broadband for businesses.

Are there any unique extras?

For those who are always on the phone, Post Office actually has some great benefits to offer.

Post Office line rental deals come with caller display, 'Hide My Number', call barring and 1471.

The provider also offer a couple of extra call features - for a fee:

Feature Details Monthly price
Standard Voicemail Storage for up to 10 two-minute messages + £2
Voicemail Plus Storage for up to 10 two-minute messages + a personal greeting + £2.55
Incoming Call Alert (Call Waiting) Tells you when other callers are trying to get through + £2.50

Does Post Office have good customer service?

Trustpilot gives Post Office 1.4 stars overall. They fare slightly better on scoring 2.5 stars out of 5. Customers complain of poor service and mediocre customer service support. If you need to call Post Office broadband customer service or technical support, there is a call centre that can help. You can call them on 0345 600 3210. Existing customers can log onto their account on the Post Office website for billing information, upgrades and lots more. There is also a online contact form for any enquiries you might have.