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Is EE broadband worth it?

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Last update: October 3, 2023
Roams UK
Author: Roams UK

There are so many different broadband providers available today, with seemingly amazing value for money. Let’s have a look at one of the leading providers, EE, and what broadband packages they can offer you.

EE's unlimited broadband is provided over the BT network, which means that it's widely available to households across the UK. They offer deals that combine mobile perks and even a TV service.

EE has five broadband packages - ranging from standard broadband to ultrafast fibre. Other important factors when researching broadband packages are reliability of their speeds and customer service quality.

(H2) What is included in EE’s broadband packages?

EE first began launching its 5G service in May 2019. On the 29th of May 2020, they announced that 80 UK cities on the EE network had 5G service. As of 2021, EE 5G is rolled out in 125 cities and towns. According to their website, their 18-month Home Broadband plans start at £21.50 a month and offer average speeds up to 900 Mb/s with 5G.

Package Broadband Contract lenght Upfront price Monthly Price
EE Broadband 10Mb average unlimited 18 months Free £21.50
EE Fibre 36Mb average unlimited 18 months Free £28
EE Fibre Plus 67Mb average unlimited 18 months Free £32
EE Fibre Max 145Mb average unlimited 18 months Free £41
EE Fibre Max 300 300Mb average unlimited 18 months Free £49

EE also offers a Smart Hub with all its broadband packages; a router with autosensing modems meaning it can only work with EE broadband lines.

It also provides their strongest wi-fi signal so far, with seven internal wi-fi settings and dual wi-fi bands.

Additionally, it also has lots of unique user-friendly features. For example, users can log in to the Hub manager from any laptop, PC or mobile and check who in the family is accessing the Hub and how much data they're using. This feature also allows parents to restrict wi-fi access to certain devices.

It has WPA2 encryption on both the 2.4GHz and 5GHz wi-fi bands for security. It also has a firewall enabled by default, and a wi-fi protected setup (WPS) button (safer than the old PIN methods).

(H2) What is EE’s customer service like?

In 2020, EE won a Customer Service award in Expert Reviews Best Broadband Awards. This is a big turnaround from their low rating in 2014 and 2015, when they were fined £1 million by Ofcom for poor customer service.

(H2) What is the average speed of EE’s broadband?

EE was named the UK’s fastest network last year, recording 42.6Mbps fibre speeds. EE has the highest 5G median download speed across the UK, of 134.7Mbps.

To check coverage in your area, have a look at EE’s Coverage checker.

The average download speeds will vary from house to house. Use EE's speed checker to find out exactly what's on offer nearby. The overall average speeds currently offered by EE are:

Deal Specifications
10Mb with Standard Broadband
  • OK for basic browsing on one or two devices.
  • Not a good choice for heavy internet users
36Mb with a 4GEE Home Router
  • The smart choice for rural customers (guaranteed coverage)
36Mb with Fibre Broadband
  • Fine for families who don't use huge amounts of bandwidth
67Mb with Fibre Plus Broadband
  • Great for bigger households who might want to use several devices at once
145Mb with Fibre Max 1 Broadband
  • Stream, download and update on multiple devices to your heart's content
  • This kind of speed can handle just about anything, even a household full of binge-watchers, downloaders and endless updaters

(H2) How does EE compare to other broadband providers?

The cost of EE's standard broadband package is around average. Most providers offer basic broadband at around £20 per month - the two big exceptions being BT (more expensive - and they charge a setup fee) and the Post Office (a lot cheaper).

On average, EE performs quite well in all areas; price, reliability, speed and performance are all in the mid-range, above average category compared to its competitors BT, Plusnet, TalkTalk and Virgin Media.

All in all, it’s pretty hard to find any disadvantages to EE broadband packages! The main thing to be aware of is that rural customers may not get the same coverage as city dwellers, and different areas may not be able to reach the fastest speeds as outlined by EE. Other than that, if you are already an EE mobile customer and you are happy with your provider, you may want to seriously consider EE as your future broadband provider!

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Roams offers its advice on recurring-use services to enhance consumer savings. Its expertise is already valued by thousands of users, who trust Roams comparisons in different sectors to hire the best option.

Laura Burón
Edited and revised por Laura Burón