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Activate Wi-Fi Calling

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Roams Post updated on Monday, February 22, 2021

What is Wi-Fi calling?

Wi-Fi Calling  allows you to make and receive voice calls or texts over a wireless internet connection such as your home broadband, office broadband or public Wi-Fi such as in coffee shops, train stations and airports rather than the traditional voice calls over mobile phone masts. This will help you to make voice calls in areas with low network coverage or no mobile signal by connecting to the network.


How does Wi-Fi calling work?

When Wi-Fi calling is enabled on your mobile phone and you make a call your carrier routes the call over an available Wi-Fi network instead of its mobile network. When you call, your phone will automatically select the best network, signal wise, at that point in time, Mobile or Wi-Fi, you do not need to do anything. The additional benefit here is if you make a call in your home, office or a coffee shop through Wi-Fi calling and leave the building your phone will automatically switch over to the mobile network to continue your call.


How to turn on Wi-Fi calling

On an iPhone:

  • Go to Settings and select "Phone"
  • Tap on "Wi-Fi calling".
  • Tap on "Wi-Fi Calling on This iPhone"
  • Read the information and tap on "Enable"
  • Wi-Fi calling is now active

On an Android phone:

  • Go to Settings and select Networks & Internet
  • Tap on Mobile network
  • Tap on Advanced
  • Tap on Wi-Fi Calling, where you can then toggle on WiFi calling

How to turn Wi-Fi calling off

On an iPhone:

  • Go to Settings and select "Phone"
  • Tap on "Wi-Fi calling". where you can then toggle off  Wi-Fi calling

On an Android phone:

  • Go to Settings and select Wi-Fi Calling.
  • Disable Wi-Fi calling
  • Wi-Fi calling is now turned off.

Is Wi-Fi calling free?

No. Wi-Fi calls come out of your regular mobile allowance, on Pay as You Go you are charged at your normal rate. Using Wi-Fi calling is a fantastic option for employees that work as they commute, or they travel a lot, as there are never sky-high international calling rates for making cross-border calls. You are simply using data from your mobile allowance to make international long-distance calls.


Do all networks offer Wi-Fi calling?

No, not all networks currently offer the WIFI-calling option. All of the bigger networks do, but check availability to see if your current mobile has the capabilities.

UK Networks Wi-Fi Calling
Network Wi-Fi Calling Availability
Asda Mobile NO -
BT Mobile YES Check compatibility
CTRL Mobile NO -
EE YES Check compatibility
FreedomPop YES Check compatibility
Giffgaff NO -
iD Mobile YES Check compatibility
Lebara Mobile NO -
Lycamobile NO -
O2 YES Check compatibility
Plusnet Mobile NO -
Sky Mobile YES Check compatibility
Smarty NO -
Talkmobile NO -
Tesco Mobile NO -
Three YES Check compatibility
Virgin Mobile YES Check compatibility
Vodafone YES Check compatibility

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