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Time to upgrade with iD mobile

Roams UK

Roams UK Post updated on Tuesday, January 12, 2021

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Make the most out of iD mobile deals by upgrading to a new deal and get the latest mobile phones at a discounted price with a new headset. Staying loyal to iD mobile can lead to more upgrading benefits in the future.

How do I upgrade?

Before you get excited about getting a brand new iPhone or Samsung you must check if you are eligible to upgrade. The best way to find out is to head to the iD mobile website and into the 'How can I find out if I'm eligible to upgrade?' web page for all the information.

If you have not registered to the 'My Account' on the website then you must do this before checking your eligibility. If you are eligible then start browsing on all the best deals.

To browse online through the 'My Account' settings head into 'My Upgrade' and all the upgraded deals will be available. Another option is to visit a Carphone Warehouse store for more information.

Benefits of upgrading

One of the best features about choosing an upgraded deal is selecting a plan that is cheaper than your current one. This will be a great advantage to have for most customers, as they will be able to save money on monthly deals.

However, to get a cheaper deal it may depend on your current plan and phone, but iD mobile does its best to deliver the cheapest deal for you.

Customers can only upgrade once per plan, so choose your upgrade deals carefully. Visit a Carphone Warehouse store to discuss deals that you are uncertain of.

Cancel my upgrade deals

To cancel your upgraded plans, customers must do it within 14 days of signing up to a new iD mobile deal.

This is only possible if you upgraded online or over the phone, which is one of the most common ways to upgrade. As soon as you cancel your plan, you will get a full refund and be redirected to your old plan (only if it still exits).

Clients will find the 14day helpful, as they will have almost two weeks to get a feel of their new plan before deciding if they want to cancel their upgraded plans.

If you visited a Carphone Warehouse store to upgrade, then you may not be able to cancel your plan.

What you need to know about upgrading

Fortunately, for all customers looking to upgrade or having any enquires should use the ID mobile app or log into you're 'My Account' through the website to get any information they need.

The ID mobile app and website can help you with eligible information, finding the right plan and cancelling your upgrades.

Remember clients have to check if they are eligible first before browsing for any new deals and if they are eligible, then upgrade before the end date of their current plan.

The remainder days of the old deal will not be added to a customer's new plan, so they can start their new deal right away.

If you have an add-on on your current plan then don't worry, the moment you move into your new plan, the add-on you've selected will be added.

What is a Pro-rated credit?

This is for customers who upgraded only part of the way through their current billing month, which means that clients will be charged a full month's line rental ahead of their upcoming bill, including their bundle charges from the previous month.

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