bOnline understands that every broadband provider in the UK will provide their customers with some sort of issues or enquires.
Therefore, it is important to know who to contact to resolve these issues and enquires.
The bOnline contact number is 0203 815 6265 and the team operates on Monday to Friday 9am – 6pm & Saturday 10am – 2pm, no customer service agents are available on Sunday.
How to make a complaint to the bOnline customer service team
There are three other ways to contact the bOnline customer service team; to contact the team online clients must fill in a 'Complaints Submission' form, which requires the customers email, phone number, full name, bOnline account number and the reason for their complaint.
The bOnline customer service email is; email@example.com please include the clients full name, bOnline account number, postal address and their complaints.
Sending a complaint by posts is not a popular method because it takes a couple of days or maybe a week to hear back from the team due to delays from the Covid 19.
However, to send a letter to the team the address is; Suite 2.02 Canterbury Court. 1 – 3 Brixton Road, London SW9 6DE. If customers send a post they must include their full name, bOnline account number, email and their complaint.
Positive bOnline customer service reviews
bOnline has a 4.6 out of 5-star rating on the Trustpilot platform, which means there are a lot of satisfied customers who have expressed their positive reviews.
It is important to acknowledge the positive feedback clients have provided, which describes bOnline to be helpful, professional and efficient. bOnline can use these comments as motivation to continue to provide a high standard customer service.
Most of the customer feedback have mentioned names of the customer agents explaining how helpful and professional they were in resolving a problem.
Negative bOnline reviews
There is not a lot of bad customer feedback, which is an advantage for bOnline. However, some customers have expressed how poor bOnline can be at times, such as feedback from members stating that bOnline offers terrible service and awful website service.
Overall, the bOnline customer service team aims to provide quality customer service and it shows by having more positive feedback than negative.
The bOnline customer service team is one of the best in the UK for broadband providers. This will benefit a lot of small businesses that need a cheap broadband deal with great client support.
However, bOnline should focus on more ways to improve their customer satisfaction because they do not offer a lot of services like other broadband providers that provide SIM only and pay as you go deals.