Icono de Onestream Onestream

One stream Internet is down: check if your broadband is not working and report it.

logo Roams
Last update: October 8, 2023
Fernando Carrillo
1.207 people have read this post in the last 12 months

Is your Onestream internet down? Do not fret because this article will look at steps to take when your Onestream Broadband is down and how you can report it or make complaints to the ISP. We hope you find this article helpful.

Is Onestream Broadband down?

How can you determine if your Onestream internet is down? You'll notice that web pages (including social networks) will not open, email services will not work, and streaming media will be inaccessible. Here are a few manual procedures to take if you've encountered this problem:

  • First, restart your devices - Turn off your modem and restart your computer. Turn it back on. Clear your browser's cache and internet cookies. If it doesn't work, try the next step.
  • Your firewall may have blocked one stream - Disable any antivirus or firewall software running in the background of your device for the time being. If you can't still access Onestream, your security software is causing issues. Try adding Onestream to your trusted sites list.

If the problem remains, it could be due to a DNS failure. DNS (Domain Name System) is a service that converts Onestream addresses into machine-readable IP addresses.

In most circumstances, your ISP will do this task. If only certain sites are not opening, the system is probably corrupted.

One stream internet is down: how to report it.

You can report your internet issues on Onestream's page under the Outages website. There is an apparent red box with report an Onstream problem; written on the site. Click this will then result in an appearance of a pop-up. Select the internet to report the problem. The report will then be made known to One stream. Visit the Outages website to report your Onestream internet connection problems.

Your Onestream internet is still down: make a complaint.

Here are a few ways you can make your issues known to Onestream:

  • You can tweet a complaint on Twitter - You can start with their Twitter account. Send a polite note detailing your grievance. At the very least, they should be able to point you in the direction of the appropriate persons to handle your complaint.
  • If you don't have a Twitter account or don't receive a response, your next best choice is to send an email. There is a designated email address for this, so write your complaint to executive@onestream.co.uk.
  • You can also make your complaints known to Onestream on their customer service telephone number. Contact them on 0333 241 4449.

Regardless of how you contact Onestream, provide the following:

  • Your name and account number.
  • A contact number and address.
  • Any evidence relevant to your complaint (or links to it).
Your opinion counts

Are you a Onestream customer?

Value your experience as a customer to help other people
Yes, I am customer
I'm not a customer
Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Laura Burón
Edited and revised por Laura Burón