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Origin Broadband not working: why could it be and troubleshooting

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Last update: October 6, 2023
Fernando Carrillo
125 people have read this post in the last 12 months

Your ORIGIN BROADBAND NOT WORKING issues may be due to just completed network maintenance, outages, and your location. This post will help you identify why your Origin broadband is not working. It could be because the service is down, there is maintenance, or you're just having problems with your router or home internet network.

Why is my Origin broadband not working?

Your Origin broadband could stop working or drop in and out for several reasons. Some of them are listed below.

  1. Just-completed network maintenance
  2. Outages
  3. Your Location
  4. Wireless interference
  5. Faulty equipment

We’ll discuss how some of these reasons can cause your Origin broadband not to work in the coming sections.

Let’s get right into it.


Origin Broadband is not working due to an outage

Your Origin broadband may not be working simply because the broadband service is unavailable.

Common reasons why this may occur is because your service may be suspended. Origin broadband services may suspend your broadband if you haven’t paid a due bill after about 14 days past the due date. You most likely would have been informed about this restriction so that you could pay your due bill ahead of the date.

Your services could also be suspended if you have unusually high call charges. However, an agent from their customer support team would have called to inform you about these charges earlier.

If you’re experiencing an outage due to unpaid bills, you can resume your service by bringing your account up to date with the necessary payments. Your services should be back up and running about two hours after making your payment.

However, if the restriction is due to high usage, they might contact you to make partial payments toward the balance.

You can make this payment via Origin broadband’s online payment portal.


My Origin broadband is not working after maintenance

You can lose your network internet after a network maintenance exercise. Since this rarely happens, it could be not easy to pinpoint the reasons why it occurs. Nonetheless, you can resolve it using the following methods.

Force a Reconnection

You can ensure your Origin broadband is working again by switching the power to your hub off the wall. This will make the hub lose any previously established connections.

After switching it off, you must wait 30 seconds before switching it on again. Doing this will make the router go through its full startup process and establish a new connection. Although this is one of the most common troubleshooting processes, it is also one of the most effective ones. Forcing a reconnection can help you regain your connection if your Origin broadband is not working after network maintenance.

Change your Method of Connection

If you don’t already use a fibre (FTTC) connection method with Origin, switching your method of connection to them can help you regain your connection after it has been lost after a network maintenance exercise.

You can do this by following the steps below:

  1. Visit routers.asus.com or 192.168.1.1 on your browser. You can use Chrome, Internet Explorer, or edge. This will help you access the router's interface.
  2. Input the default username and password. These are “admin” by default unless you’ve changed them previously.
  3. Click “WAN” on the left-hand menu under the “Advanced Settings” header on the router home page.
  4. Change the “encapsulation mode” under the “IP Universal Settings.” The Encapsulation Mode should be "PPPoA VC-Mux" if your device is currently set to this, then DO NOT ALTER THIS.

Following these steps should change your connection method and restore your internet connection.


Other reasons why Origin Broadband is not working

Other reasons why your Origin broadband is not working can include the following:

  1. Faulty equipment
  2. Your Location
  3. Wireless interference

Frequently asked questions about Origin’s broadband not working

Various other broadband users like you have asked the following questions frequently about why Origin broadband is not working. If you have similar questions, you can find answers to them below.

How can I check Origin’s broadband status?

You can check Origin’s broadband status by running a speed test.

It is advisable to run the speed test from a PC connected to your router via an Ethernet cable. You should also ensure that no other programs are running on your PC and that no other person is using the internet to get accurate results.

Lastly, it is advisable to download the speedtest.net application.

Can I make a complaint if my Origin broadband does not work?

Yes, you can call, write, or live chat with Origin broadband if you have your origin broadband doesn’t work.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Laura Burón
Edited and revised por Laura Burón