Post Office Broadband has recently been acquired by Shell Energy in February 2021.
According to Post Office’s statement, they made the decision to sell their broadband branch to focus on their core mission, which is to deliver letters, parcels, banking services, bill payments and travel money to its customers nationwide.
So what will happen to existing Post Office customers, and do Shell Energy offer similar deals to the old Post Office ones? Let’s find out!
What will happen to Post Office Broadband customers?
Post Office states that existing customers will not face any changes in terms of their service or bills. However, they do say ‘no immediate change’; which may insinuate that the terms and conditions may be altered in the future. You can also continue to pay your bill you’re your online account, or even over the counter in the 11,500 Post Office branches in the UK. In the future, you will be contacted by Shell Energy Broadband and not Post Office Broadband about any changes or updates to your contract.
Post Office Broadband Deals
Shell Energy, just like Post Office offers broadband deals with a phone line included. You can get Unlimited basic broadband packages with free weekend calls, a landline only plan or a free wireless router and free connection.
|Product Name||Av. Download Speed||Price per month||Contract Length||Description|
|Superfast Fibre||35Mbps||30.99£||18 months||-No price rises after contract-No activation fee-Unlimited usage-Router included-Line Rental included|
|Superfast Fibre Plus||63Mbps||35.99£||18 months||-No price rises after contract-No activation fee-Unlimited usage-Router included-Line Rental included|
|Fast Broadband||11 Mbps||21.99£||18 months||-No price rises after contract-No activation fee-Unlimited usage-Router included-Line Rental included|
|Ultrafast Fibre||140 Mbps||39.99£||18 months|
|Ultrafast Fibre Plus||290 Mbps||44.99£||18 months|
Shell Energy Broadband Coverage
If you are currently an Openreach customer, or you live somewhere where they are in operation, you are in luck! Shell uses these lines to provide their ADSL and fibre broadband services.
To avail of their Ultrafast Fibre Broadband, you will either already be connected via your area or you can sign up through your local Openreach network, as the street cabinet will need to be connected to fibre.
If you are unsure of whether you can get Shell Energy Broadband in your area, you can check your postcode on their website.
Shell Energy Broadband for Business
Unfortunately, Shell Energy are not currently offering broadband for businesses. They do provide energy packages for small, medium and large businesses.
Post Office Broadband/Shell Energy Broadband Support
If you are an existing customer looking for more information on the switch over or your deal, you can call Post Office Broadband at 0800 121 7016, or you can fill out their online enquiry form on their website. They also provide a live chat function on the bottom right of their website page.
You can also write to them at the following address:
Post Office Telecomms Service,
PO Box 14125,