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Shell broadband account login: how to sign in or create an account

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Last update: May 29, 2023
Fernando Carrillo
503 people have read this post in the last 12 months

Shell broadband login requires the online account login page or a mobile app. Once logged in, you can manage your account on the go, making any desired changes.

In this post, we will help the user log in or sign up to their Shell broadband account, what they can do from this platform and how to solve possible problems logging in. We will also talk about the app to manage their accounts from their phones.

How to log in to your Shell broadband account?

You can log in to your Shell broadband account by visiting the online account login page or downloading a mobile app on the Apple Music store and the Google Play Store. You’ll find fields for your email and password on this page.

Input your registered email into this field, followed by your correct password, and click log in.


First time logging in to My Shell account

If it is your first time logging into your shell account, you’ll need to activate the account before you can log in to carry out any activity.

You can activate the account by confirming your registration via the email sent to your registered email address by Shell. You should get the email from the email address - noreply@mail.shellenergy.co.uk. Once you get this email, your account should be activated, and you can now log in like every other user.


What can you do when logging in to your Shell broadband account?

You can make all forms of adjustments to your shell broadband account when you log in to the account. The shell broadband account ultimately helps you manage all information about your contract with shell energy.

You can do the following things when you log in to your Shell Energy broadband account. They include the following:

  1. View your outstanding and paid bills
  2. Make due bill payments
  3. Update billing information and payment details
  4. Upload and change personal details
  5. Upgrade and change service packages
  6. Use multiple Shell Energy broadband accounts

Problems logging in to My Shell broadband account

Common problems encountered while trying to log in to your shell broadband account is often due to two major reasons. They are:

  • Forgetting your password
  • Forgetting your email address

You can resolve both problems via slightly different means, as described below.

  1. Forgetting your password

You can regain access to your shell broadband account after forgetting your password by clicking the “Forgot Your Password?” link at the bottom of the login page. You’ll be directed to a field requesting an email address by clicking the link.

Supply the email address, and you’ll get an email with a link that allows you to reset your password. After submitting the email, it might take about 15 to 20 minutes to get the link. However, ensure you use the email within 20 minutes of receiving it when you do get it. This link is available for only one-time use.

  1. Forgetting your email address

You can only access your shell broadband account via the registered email address. So, if you forget your registered email address, you’ll need to contact the Shell Energy broadband customer support team to resolve the problem and regain access to your account.

In situations where you’ve tried the remedies discussed above, Shell Energy also lets you regain access to your account using a one-time link known as the magic link.

The magic link comes in an email from noreply@mail.shellenergy.co.uk with the subject line “Log in to Shell Energy.”

You’ll only get this link if you’ve tried logging in to your account multiple times and you have reset your password yet can’t access your account. In this case, you’ll see a notification at the top of your screen saying, “Email me a link to log in instantly. You’ll be asked to input your registered email address so the magic link can be sent to that link.

With the magic link, you’ll be taken straight to your shell energy broadband account without a password.


Log in to your account with the Shell broadband app

The shell broadband app lets you manage your account on the go.

The first thing you need to do is download the app on your preferred mobile device. You can find the app on the Apple App Store and Google Play Store. After that, you’ll need to open the app, where you’ll find a button that says “Log in” at the bottom of the page. When you click this button, you’ll be directed to the shell energy login page.

The login page has fields requesting your email and passwords to grant access to your account. These details are the same as the ones you registered your account with.

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Laura Burón
Edited and revised por Laura Burón