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Moving house with Shell broadband: how to do it

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Last update: May 29, 2023
Fernando Carrillo
120 people have read this post in the last 12 months

Shell Broadband moving house requires you to call 14 days ahead of your move for seamless transitions. Shell broadband helps you retain or set up new broadband when moving to a new home. In this post, we will help users request a home move with Shell broadband, how to request it and what to keep in mind.

Moving house with Shell broadband: what to do?

You need to inform Shell Energy by giving them a call at 03300945801 if you’re moving home.

Whether you’re moving to a new home with shell broadband or moving away from a house with shell broadband, it is advisable to inform Shell Energy about 14 days ahead so that you don't experience any cut in transmission.

So long as there’s an existing phone and network line at the new house, you will not be charged by Shell Energy. So, when you call them, you need to specify your new address and any required details about the new place. Furthermore, you’ll need to let Shell Energy know if you would love to take your previous tariff and plans with you to your new place.

Access to the internet is a necessity today, and wherever you find yourself, access to the internet becomes a topmost priority. This is also the case when you are moving home with Shell broadband.

Most certainly, you would desire to have access online in your new home, and it is for this purpose we have written this article to ensure that your broadband is available as you move into your new abode as soon as possible.


Moving home with Shell broadband: before you move

Before moving to your new home, you must give at least 14 days' notice. That way, they can ensure your broadband and phone line are connected immediately after you move into your home.

This service does not charge a fee, but you might need to pay when you have no existing phone line at your recent location.

Providing the information below will help us set up your broadband at your new home:

  • Your Full name
  • Your email address to get updates on any other services required
  • The phone number you used in registering
  • The date you moved to your new home
  • The address of your previous home and the one of your current home
  • The meter readings of your new home

How long will your home move last with Shell broadbands

It takes two weeks for Shell Energy to monitor and adjust your broadband speed connection. This stage is regarded as the stabilisation period.

It is advisable to ensure your routers are turned on for the first 14 days after moving to your new home to help them get you a stable broadband connection. Shell Energy also processes all refunds within 14 days when your final bill has been sent to you if they owe you any money.

You can reach them on 0330 0945800 if the 14 days have been exhausted and you haven’t gotten any refunds yet.

Calls can be placed between 8 am to 6:30 pm on weekdays. On weekends, they are available from 9:00 am to 4:00 pm.

If you have moved into your new home, you might consider switching away or staying with Shell Energy broadband services. If this sounds like you, you need to give them a 14-day prior notice before making such a decision. That way, your broadband and phone line will be disconnected, and refunds will be made accordingly.


Frequently Asked Questions (FAQs) about moving house with Shell broadband

Can I keep my phone number if I move home on shell broadband?

Yes, you might be able to retain your existing phone number when you move to your new home as long as you are not moving to a different area. In a situation where your new location has a different telephone exchange, You will not be able to retain your old number.

Will I be charged for my home move with shell broadband?

You may be charged an exit fee if you do not transfer your tariff with you. The exit fees are designed to cover the costs incurred if you end your contract with us. Your Tariff guide in your online account provides more detailed information.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando Carrillo
Roams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Laura Burón
Edited and revised por Laura Burón