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Contact the Smarty customer service team

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Roams UK

Roams UK Entry updated on Friday, February 5, 2021

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There are many ways to contact the Smarty customer service team and the Smarty customer team has made it easy to contact them so it depends on what is the easiest way for you to contact the Smarty customer service team.

 

What is the Smarty customer service number

To contact the Smarty accessibility team (customer service team) dial 01628 765333 and the team can help you with any questions and problems you have with any Smarty services.

Please be aware that the Smarty customer service team is not 24/7 they only operate between 9am – 6.30pm Monday – to Friday.

Smarty logo
30GB commitment-free SIM plan
Mobile
Minimun term: Without permanence
Data 30 GB

Calls Unlimited
Coverage
Three
No speed restrictions 1 month plan, cancel anytime
Total £10p/m
taxes included

Please call the Smarty customer service team when you need to because they will appreciate your complaints and complements because it will allow them to use your feedback to grow their service.


Other ways to contact the Smarty customer service team

Smarty webchat is one of features that you can contact the Smarty customer service team and it is related to how today society works with communicating online.

The Smarty webchat allows you to have a much faster response to your questions or problems about Smarty services.

The Smarty webchat offers you a chance to search up any articles that is related to your questions or problems you have about Smarty services.

Therefore, the Smarty webchat is a good feature especially for the youth in the UK who are used to communicate online so they can really benefit from the Smarty webchat option.

If you want to email the Smarty accessibility team (customer service team) you can send you emails to smartyaccessibilityservices@smarty.co.uk and the team will get back to you.

So you can either use the Smarty webchat option or Smarty email.


How to make a complaint Smarty

It is normal for all carriers to have customers who are not happy at times about a service so the Smarty customer service team has made it easy for their customers to make a complaint.

There are three ways to make a complaint to the Smarty customer service team which all the complaints will be handled by the complaints team.

Make a complaint online which is really easy by filling in an online form with the reason for your complaint and then let the Smarty complaints handle the rest. The online way of complaining suits the world we live in today with everything being online.

If online isn't how you want to make a complaint than you can reach out to the Smarty customer service team by calling 0333 3381054 and including all the information you have about your complaint and your full name, email address and Smarty number plus postcode.

The extra information is so that the Smarty customer service team has a better understanding of who you are so that they can help you the best way they can.

Lastly, contact the Smarty customer service team through the post which is also simple you just have to include your full name, email address, Smarty number Smarty number and postcode.

Send your complaint post to:

SMARTY Complaints,

Star House,

20 Grenfell Road,

Maidendead,

SL6 1EH


Smarty Customer feedback

Smarty mobile UK customer service welcomes both positive and negative customer feedback because it will give the Smarty customer service team an opportunity grow and be better.

Fortunately, for Smarty customers the Smarty mobile customer service team is rated one of the best UK carriers on Trustpilot with a 4.5 out 5-star rating which is a really good review for the Smarty customer service team.

Smarty logo
30GB commitment-free SIM plan
Mobile
Minimun term: Without permanence
Data 30 GB

Calls Unlimited
Coverage
Three
No speed restrictions 1 month plan, cancel anytime
Total £10p/m
taxes included

However, there is still negative comments from the customer that the Smarty customer service team need to address.

For example, a customer on Trustpilot has given a bad review about a Smarty service which is not a good thing for the Smarty customer service but they can use this as an opportunity to fix their mistakes and make improvements in whatever service let down this Smarty customer.

For positive customer experiences, the Smarty customer service team can build on the customers positive experience meaning they can be proud of delivering a good service but also see how they can improve the service to make sure they keep the standards high.

Therefore, the Smarty customer service team uses both positive and negative customer experience to develop their services and continue to have high customer service standards.

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