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Talkmobile Customer service: contact and resolve your problems

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Roams UK

Roams UK Entry updated on Tuesday, January 12, 2021

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It is normal for every mobile network provider or carrier in the UK to have problems with their services or customer service and that is why Talkmobile makes it easy for customers to contact the Talkmobile customer service team. Also, the Talkmobile customer service team uses both negative and positive customer experiences to make them better.


Does Talkmobile customer service have a contact number?

The Talkmobile customer service team welcomes customer feedback and makes it easy for customers to contact the team by phone.

If you are calling using a Talkmobile phone or Talkmobile SIM only plan than or a Talkmobile phone than dial 5888. This number will direct you straight to the Talkmobile customer service team.

For all Talkmobile customers you can use this number to make a complaint or ask any questions you have about Talkmobile SIM only deals.

If you are not a Talkmobile member or using a landline and to contact the Talkmobile customer service team to see ask about joining Talkmobile SIM only deals than dial 0333 304 8064.

Please be aware that if you want to make a complaint or have any enquires about any Talkmobile services than you must contact the Talkmobile customer service team during the operating hours.

Monday to Friday the team is available between 8am – 7pm, Saturday 9am – 6pm and Sunday 10am – 5pm. It is important that you pay more attention to the times on the weekend as they are different from during the week days.

So, it really is easy to contact the Talkmobile customer service team through the phone but there still other ways you can communicate to the Talkmobile customer service.


Other ways to contact the Talkmobile customer service team

It's 2020 there has to be other ways to contact the customer service team and Talkmobile has done just that by creating a Talkmobile 'Chat now'.

This feature is designed so that Talkmobile customers who want to talk to the Talkmobile customer service online.

The chat feature is really easy to locate, the Talkmobile 'Chat now' feature appears on every page on the Talkmobile website.

Not only is it easy to see on the Talkmobile website but it is also really easy to use, just enter your name and phone number in the spaces provided by the Talkmobile 'Chat now' feature and you'll be on your way.

The reason why you must provide your name and your phone number is because it will allow the Talkmobile customer service team to assist you better.

This will also speed up the process of the Talkmobile customers service team of having a better understanding pf who they are talking to.

If you want to make a complaint through one of the most traditional ways is you can send a post to:

  • CISAS, Communication and Internet Services Adjudication Scheme
  • 70 Fleet Street
  • London
  • EC4Y 1EU

And your complaint will be assessed and the process of how they can resolve your complaint will begin.


Positive and negative customer feedback Talkmobile

It is important for Talkmobile to take both negative and positive customer feedback as an opportunity for growth because it will allow them to build from positive customer experiences and learn from their mistakes with bad customer reviews.

For example, if a Talkmobile customer comments how the customer service for Talkmobile is bad which is obviously a negative thing for Talkmobile.

The Talkmobile customer service team can locate this customer and try and fix the mistake and find out why the customer felt this way about Talkmobile customer service and prevent any customer from having the same customer experience.

This is one of the best ways on how a carrier can work on making their customer service better.

Another great example, is that if a customer has a positive experience with a Talkmobile SIM plan or customer service the Talkmobile customer service team can use this to build on positive customer reactions.

This will allow the customer services team to continue to find new ways on how they can continue the great service.

Therefore, the Talkmobile customer service team can rely on both positive and negative customer experience to build their customer service department.


Trustpilot Talkmobile

However, the Trustpilot has given Talkmobile a 2 out 5-star rating which is not a bad rating considering that Talkmobile is a small carrier compared to other carriers in the UK.

This is just another opportunity for the Trustpilot customer service team to work hard and get a better rating.

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