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Reviews about Community Fibre: how good their broadband, TV, and coverage

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Last update: May 29, 2023
Fernando Carrillo
29 people have read this post in the last 12 months

This Community Fibre reviewshows that you’ll get fast and reliable internet connectivity from Community fibre’s broadband packages. They have excellent customer service too, amongst other things. We will talk about key aspects of this provider, and we will base our review on facts about the services.

Review about Community Fibre

Community Fibre is arguably one of the best London-based network providers. The high speed of their internet connectivity is one of the major reasons for this top spot.

Their services are truly “full-fibre” because they deliver internet connectivity to your home via their fibre cables, unlike other network providers who use the copper wires on the Openreach network shared by many other providers.

They also offer customers one of the best routers out there for free when they subscribe to their packages. These include Linksys Velop Wi-Fi 5 routers and the Linksys Velop Wi-Fi 6 routers.

Furthermore, they also supply you with mesh routers that help you provide internet coverage throughout a building with more than one room.

These routers guarantee an average speed of 10 Mbps in each room. The best part is that you’ll get free broadband coverage for three months in situations where you don’t enjoy this service.

Although all this sounds so nice, they’re available only to London residents.

Furthermore, while you can bundle TV and phone packages to your broadband services, you can’t enjoy services like NOW TV, Disney+, or Netflix.

Community Fibre’s broadband review

The following are three of community Fibre’s best-selling broadband packages. Their details are summarised below:

Broadband Package Price (24-Month Contract) Average download/upload speed Router Type Expected Wi-Fi Speed
50 Mbps Fibre Broadband £20/month 50 Mbps Free Linksys Dual-band Wi-Fi router 50 Mbps
150 Mbs Fibre Broadband £17.99/month 150 Mbps Free Linksys Tri-band Wi-Fi router 150 Mbps
1000 Mbps Fibre Broadband £25/month 920 Mbps Free Linksys Wi-Fi 6 router 400 - 650 Mbps

The packages summarised above are all delivered on community fibre’s exclusive fibre-to-the-premises network, making them extremely fast. They are also symmetric, indicating they have the same upload and download speeds.

On top of that, they are reasonably priced for the browsing speeds. Although, those packages are strictly broadband packages. You’ll have to incur additional costs to enjoy TV or call services.

However, you’ll get routers to facilitate the connection while they set it up.

Community Fibre review: TV service

You can bundle community fibre’s TV service to your broadband package for a little extra cost.

Most users have pointed out that it's not quite as robust as other TV packages. And, rightly so.

Community Fibre’s TV service doesn’t include Netflix, NOW TV, or Disney plus. However, it does grant you Freeview access, including channels like Premier sports.

Furthermore, you can pause and record live TV with the help of a US storage device.

If you’re subscribed to catch-up TV boxes like Amazon Prime, Britbox, or BT Sport, you can hook it up with the package and enjoy 4K video.

Community Fibre reviews: how good is their coverage?

Community Fibre’s coverage is superb within London. The network is highly reliable in most areas, and they have excellent customer support that works tirelessly to ensure that reliability.

Review Community Fibre’s installation process.

You can have full-fibre broadband installed in your home in two hours, between 8 AM to 5 PM, from Monday to Saturday.

Community Fibre will send engineers to your home who’ll run their fibre optic cabling through existing pipes or ducts under the road or pavement. The engineer will also study your home and environment to advise on the best position for the Mesh Wi-Fi router and the best route for the internal cabling.

They’ll show you their ID and will be wearing protective gear when they arrive.

Once you’ve agreed on the best routes and location, they’ll drill a small 6-8 mm hole in your wall. This hole is usually close to the balcony, window, or door. It is the entry route for the fibre into your home.

This is followed by mounting the Mesh Wi-Fi router, the modem, the fibre socket, and any other router you might have ordered at the optimal locations.

After setting it up, they’ll ensure it works perfectly by testing it with a fixed connection and Wi-Fi, connecting up to two devices simultaneously. They’ll give you your username and password and clean up any mess they might have made.

Review Community Fibre’s customer service.

Their customer service is arguably the best in the UK. This is partly due to their highly responsive live chat service and active social media channels.

You can also contact them over the phone between 8 AM and 10 PM on Mondays to Fridays and 9 AM to 7 PM on Saturdays and Sundays.

On top of that, their customer service supports multiple languages, including English, Arabic, Bengali, Spanish, Urdu, and Cantonese.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Laura Burón
Edited and revised por Laura Burón