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Contact number for Cuckoo Broadband: complaints and customer support

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Last update: May 29, 2023
Fernando Carrillo
43 people have read this post in the last 12 months

Cuckoo broadband contact number search finally ends here. This article gives an in-depth explanation of Cuckoo Broadband customer service. Learn how you can contact Cuckoo Broadband through their contact number, email, and other forms like live chat, posts, and social media.

Cuckoo Broadband free contact numbers

Cuckoo Broadband is an internet service provider operating in the UK. The organisation has been putting up a lot of effort to deliver the cheapest broadband service for its users. They use innovative technology to deliver broadband services to users. They provide various plans to the users customised to the client's demands. The company has received positive views from the users for the services offered.

The Cuckoo Broadband customer service team will be able to assist you with any queries or issues that you may have about your account or service, including

* Problems with your broadband connection or router

* Trouble signing in to My Cuckoo, our online account management tool

* Need help with your bill or payment details

There are many ways to contact cuckoo broadband, including online chat and phone assistance. On its website, you can also find a community message board and FAQs for frequently asked questions.


Cuckoo Broadband’s Support contact number

The Cuckoo broadband contact number, also known as the Cuckoo Hotline, is only available to clients who have previously submitted an issue to Cuckoo customer service or are having trouble going live. If you attempt to phone to report a new issue, you will be requested to email your concern and wait for a response.

The Cuckoo broadband phone number, however, is shown in the table below in case you require it.

Contact Number Opening Hours
0203 389 7211 Monday to Friday 10 am to 4 pm

Cuckoo Broadband’s phone number for complaints

Cuckoo Broadband has yet to release a complaints method, but there are a few recommendations for filing a complaint against Cuckoo Broadband.

First, send Cuckoo Broadband customer service an email or post. Be specific about the problem you're having and what you want to be done to fix it, whether you want a refund, the activity to be cancelled, an apology, or something else. You should also provide any supporting documentation you may have, such as screenshots, receipts, pictures, and so forth.

Give the Cuckoo customer service team some time to investigate your complaint and get back to you after that. You are entitled to present your grievance to an unbiased third party. such as the Ombudsman, for review and adjudication if it still needs to be resolved after eight weeks.

Suppose you believe that your complaint will be resolved after eight weeks. In that case, you can ask Cuckoo Broadband for a "deadlock letter", which will say that neither party has been able to settle the issue. With a stalemate letter, you can contact the Ombudsman before the required eight weeks.

Here are the Ombudsman's contact details.

  • Email: enquiry@ombudsman-services.org
  • Phone: 0330 440 1614
  • Post: Communications, PO Box 730, Warrington, WA4 6WU, Ombudsman Services
  • the website ombudsman-services.org

You should be aware that the Ombudsman's phone lines are open from Monday through Friday from 8 a.m. to 8 p.m. and on Saturday from 9 a.m. to 1 p.m.


Contact Cuckoo Broadband via email.

The best way to contact Cuckoo Broadband is by email, where you can often get a response within 24 to 48 hours and learn that the company strives to remedy any difficulties within three days. To guarantee that your issue is resolved quickly when you email Cuckoo Broadband, you should always include the following information in your email:

  • Your full name
  • Your email address
  • full address of installation location for Cuckoo broadband
  • The last two digits of the bank account that was used to pay Cuckoo OR the mobile number

Additionally, make an effort to be as specific and clear as you can in your email to prevent needless follow-up inquiries that can cause a delay in response to your inquiry. The email address for Cuckoo customer service is provided below.

Cuckoo Broadband Email Address Availability
hello@cuckoo.co Seven days a week.

Other ways to contact Cuckoo Broadband

Rushing to the phone to talk to customer services don't always have to be the first action when contacting Cuckoo broadband. In today's tech-savvy world, you can try alternatives before picking up that phone. Here are some other means to contact Cuckoo broadband customer service:

Online Cuckoo Chat

Cuckoo Live Chat is merely a really intelligent bot. You can ask the bot any question concerning your broadband service, and while you type your message, the bot can anticipate your inquiry and respond with the best understanding it has of what you are asking. After receiving your message, the Cuckoo live chatbot will respond with a sequence of replies to address your inquiry. If necessary, it may even provide you with links to support pages.

Cuckoo live chat is one of the most user-friendly bots we've seen, although there is no way to communicate with a live person using it.

These easy steps can be used to use the Cuckoo live chatbot:

  • To access the help area, select "help", a selection from the primary menu at the Cuckoo Broadband website.
  • Look for the blueberry colour circle icon in the lower right corner of your screen.
  • When you click it, a chat box will appear.
  • Select "Ask a question".
  • Start entering your query.

Write a letter

Although, writing to Cuckoo Broadband is another option, it is unquestionably the slowest approach to contact the service provider. The Cuckoo contact information is listed here, where you can send letters.

  • London E1 5JL: Cuckoo Internet Limited, 68 Hanbury Street

Social Media for Cuckoo Broadband

On Facebook and Twitter, Cuckoo is active. If your question is not urgent, this is a convenient option for getting assistance.

Send a DM to one of Cuckoo Broadband's social media profiles to get in touch with customer assistance using your social media account.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Nadia Pérez
Edited and revised por Nadia Pérez