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Cuckoo Broadband reviews: how good are their internet and customer service?

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Last update: May 29, 2023
Fernando Carrillo
21 people have read this post in the last 12 months

Cuckoo Broadband review shows that the internet provider is relatively new, offering broadband services to UK customers. But how good is the service? Is it right for you? In this Cuckoo review, we will answer all these questions to help you determine if Cuckoo is the right provider for you.

Cuckoo Broadband reviews: is it any good?

Through the Cuckoo Broadband review, it was discovered that contrary to large companies, which frequently increase prices once contracts expire and provide lengthy, like 24-month contracts, Cuckoo broadband offers clients the choice of rolling one-month packages or a 12-month term. It commits not to increase the monthly fee once those deals expire.

With only three speeds, it also keeps things simple. The £60 setup cost for the one-month plan is the only significant distinction between it and the 12-month option. Considering how difficult it is to find 30-day contracts and how much they typically cost, that shouldn't be a problem.


Reviews on Cuckoo Broadband: packages available

Although Cuckoo Broadband is one of the few companies that offers clients the option of a 30-day rolling contract, the pricing is the same whether you choose a contract or not. An excellent choice for individuals who don't want to commit and want to feel like they're taking advantage of savings if they choose a 12-month plan.

With each contract choice, you can get the following:

1-month Contract

The one-month Contract is a rolling monthly agreement devoid of any commitments. The monthly Contract allows you to terminate or change at any time because it doesn't tie you to a lengthy agreement. One of the few ISPs charges the same amount for both short- and long-term contracts.

A rolling contract automatically renews itself every 30 days, a crucial point to remember. It has a 30-day cancellation option if you decide to cancel it anytime.

The disadvantage is that, unlike the long-term Contract, this contract type requires a one-time installation cost of £60. Having said that, paying for a reasonably priced, dependable, and adaptable broadband plan is a little costly.

12-month Contract

Get a 12-month broadband plan that is affordable and has the speed you require. Its 1Gb bundle delivers the same gigafast speeds at a lower monthly price than Virgin Media's 18-month agreement.

The 30-day Contract does not include a free installation service, but the 12-month deal does. When your 12-month plan expires, you switch to a rolling monthly contract.

There is a £60 departure fee if you cancel your plan mid-contract. Given that many other providers demand a heavier price if you break your Contract early, this exit fee seems acceptable.


Reviews on Cuckoo Broadband’s speeds

Cuckoo makes things straightforward by providing three speeds with a 30-day or 12-month contract. The available download speeds are 900Mbps, 100Mbps, or 67Mbps for all fibre offers.

It is simple to select the best speed, and the fastest speed available to you; all you have to do is consider how big your house is, how frequently you use the internet, use the internet, and your preferred speed range.

The internet service company will deliver a Cuckoo router to your house whenever you sign up for your internet plan. An engineer will visit your home on a prearranged date and time if a phone line needs to be installed. Customers must have a phone line and pay line rental to use Cuckoo because it runs on the BT Openreach network. It is common because line renting is popular among most UK service providers.

Is Cuckoo Broadband Any Good?

Eggceptional Broadband Speed

  • 900Mbps for £54.99 per month

The FTTP (Fibre to the Premises) Eggceptional bundle has an average upload speed of 115Mbps and a download speed of 900Mbps. This ultrafast full-fibre service provides the fastest and most dependable broadband connection. It can download data at a rate of 1 Gbps.

Given that it offers simultaneous video calling with more than 100 individuals, this broadband plan is ideal for people who work from home. These speeds are suitable for gaming and 4K or ultra-HD streaming, and they can download a 6-season box set in 1 minute and 25 seconds.

Hyperoptic, Truespeed, and Gigaclear are just a few of the numerous complete fibre internet providers available on the market. Because it offers a 30-day minimum commitment, Cuckoo distinguishes out from others.

Really Fast Broadband Speed

  • 100Mbps for £39.99 per month

A mid-range FTTP connection called Really Fast offers download speeds of 115 Mbps and upload speeds of 20 Mbps.

These internet speeds are sufficient for video conversations with up to 40 people and the 12-minute, 26-second download of a six-season box set. Both HD streaming and gaming are supported.

TalkTalk's rivals Plusnet, Onestream, and Plusnet offer competitive broadband packages with comparable mid-range full fibre speeds.

Fast Broadband Speed

  • 67Mbps for £29.99 per month

Fibre broadband at its most basic is offered through the Fast Broadband plan. It provides FTTC (Fibre to the Cabinet) connections with average download speeds of 67Mbps and upload speeds of 8Mbps.

With these download speeds, you could download a six-season box set in under 20 minutes and support video conversations with up to 20 people.

Cuckoo Broadband Router

When you sign up for Cuckoo's broadband deals, you receive a free Cuckoo Broadband router, like the majority of providers. The Technicolor Wi-Fi Hub is the router in question (model number DWA0122 for the router nerds out there). According to Cuckoo, it has been optimized for its network and will provide you with a strong, quick, consistent Wi-Fi signal. It is a dual-band router with cutting-edge Wi-Fi technology that automatically switches devices to the appropriate frequency based on how far away they are from the router.

The fact that Cuckoo broadband routers don't ship with a pre-generated Wi-Fi name and password is an excellent security measure. Upon signing up, you choose your own.



Reviews of Cuckoo Broadband’s customer service

According to Cuckoo Broadband, it has a support staff entirely headquartered in the UK and is made up of broadband "eggsperts" who can solve your issues swiftly. As of this writing, Cuckoo Broadband's website states that responses to its help channels can take up to 48 hours and that most problems can be resolved in three days.

Cuckoo uses an online message system on their website for customer assistance, and a crew is available there from 10 am to 4 pm on weekdays. Customers can also contact Cuckoo by email at hello@cuckoo.co, and on weekdays from 10 am to 4 pm, they offer a phone service (0203 389 721) for any technical issues.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Laura Burón
Edited and revised por Laura Burón