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What is Giffgaff Roaming?

What is Giffgaff Roaming?

Roams UK

Roams UK Post updated on Tuesday, January 12, 2021

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With Giffgaff, roaming customers are able to stay connected to their friends and families when they travel around the EU. Members don't have to pay anything extra but the allowance on their current plan.

What destinations can Giffgaff roam to?

Before you plan your next holiday, please check the roaming destinations that allow you to use your Giffgaff SIM plan without any extra charges.

Below is the list of countries in Europe that offer Giffgaff roaming:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain and Sweden.

Customers can travel to the sunny beaches in Barcelona or Lisbon and post on their favourite social media platforms without any extra costs; roaming is one of the many Giffgaffs SIM only benefits.


What you need to know before travelling

Depending on where you travel to, as soon as you land in your holiday destination customers will receive a text about roaming charges and, in some cases, may be required to have credit in their account.

Therefore, it is important to top up or check your balance before leaving the UK. To view their balance, customers can download the Giffgaff app and top up if they need to or call 43430 to check their balance and top up over the phone.

Customers can head to the official Giffgaff website to top up and view their balance https://www.giffgaff.com/auth/login .


What countries can't I roam to in the EU?

Unfortunately, there are some countries that are included in the European Zone but do not offer Giffgaff roaming. These countries are labelled as the Rest of Word rates.

Below is the list of countries in Europe that don't offer Giffgaff roaming:

Albania, Andorra, Belarus, Bosnia and Herzegovina, Cyprus (North), Faroe Islands, Greenland, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Morocco, Russia, Serbia, Turkey and Ukraine.


Can I roam to Guernsey, Isle of Man, Jersey or Switzerland?

When roaming to these countries, customers will get what is called a Preferential Rate that allows them to receive calls and texts for free. However, calling will be 15p/min, 5p/text and 20p/MB.


Can I roam to the USA?

The rates for roaming to the USA are below and do not apply to anyone travelling to Hawaii and Alaska:

  • Data – 20p per MB
  • Calls & Voicemail (charged in per second increments after first 30 seconds) - £1 per minute
  • Receiving calls (charged in per minute increments) - £1 per minute
  • Sending Texts – 30p per text
  • Receiving texts – Free
  • Picture messages (MMS) to a UK/EU mobile – 30p per MMS
  • Picture messages (MMS) to any other mobile – 24p per MMS

How do I roam outside the EU?

Customers should go to the Giffgaff official website roaming page to check the rates for the country they want to visit. In the web page there is a list of destinations that clients can select and get the rates for.

There will be a list of rates for calls, texts and data usage for every country outside the EU and most destinations offer a different rate.


What happens if Giffgaff roaming stops working?

One of the most common mistakes that can affect your roaming signal is called accidental roaming, this means customers might be close to a national border with a non-EU/rest of world country rate.

Your phone will pick up the signal and Giffgaff will charge you. However, to avoid this, clients can manually switch their roaming on/off until it is connected to the right network.

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