With Giffgaff, roaming customers are able to stay connected to their friends and families when they travel around the EU. Members don't have to pay anything extra but the allowance on their current plan.
Before you plan your next holiday, please check the roaming destinations that allow you to use your Giffgaff SIM plan without any extra charges.
Below is the list of countries in Europe that offer Giffgaff roaming:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain and Sweden.
Customers can travel to the sunny beaches in Barcelona or Lisbon and post on their favourite social media platforms without any extra costs; roaming is one of the many Giffgaffs SIM only benefits.
Depending on where you travel to, as soon as you land in your holiday destination customers will receive a text about roaming charges and, in some cases, may be required to have credit in their account.
Therefore, it is important to top up or check your balance before leaving the UK. To view their balance, customers can download the Giffgaff app and top up if they need to or call 43430 to check their balance and top up over the phone.
Customers can head to the official Giffgaff website to top up and view their balance https://www.giffgaff.com/auth/login .
Unfortunately, there are some countries that are included in the European Zone but do not offer Giffgaff roaming. These countries are labelled as the Rest of Word rates.
Below is the list of countries in Europe that don't offer Giffgaff roaming:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Cyprus (North), Faroe Islands, Greenland, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Morocco, Russia, Serbia, Turkey and Ukraine.
When roaming to these countries, customers will get what is called a Preferential Rate that allows them to receive calls and texts for free. However, calling will be 15p/min, 5p/text and 20p/MB.
The rates for roaming to the USA are below and do not apply to anyone travelling to Hawaii and Alaska:
Customers should go to the Giffgaff official website roaming page to check the rates for the country they want to visit. In the web page there is a list of destinations that clients can select and get the rates for.
There will be a list of rates for calls, texts and data usage for every country outside the EU and most destinations offer a different rate.
One of the most common mistakes that can affect your roaming signal is called accidental roaming, this means customers might be close to a national border with a non-EU/rest of world country rate.
Your phone will pick up the signal and Giffgaff will charge you. However, to avoid this, clients can manually switch their roaming on/off until it is connected to the right network.