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How good is the iTalk Customer Service team?

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Last update: August 24, 2023
Roams UK
Author: Roams UK
43 people have read this post in the last 12 months

iTalk has a very good rating, which means that their customer service is a very good one. Compared to every other broadband provider in the UK iTalk's customer service team is one of the best.

How to contact the iTalk customer service team

Every broadband provider will have its issues, so it is important to know how to contact the customer service team.

The iTalk contact number is 0333 3312 437, this is one of the most convenient methods to contact the team.

The iTalk customer service opening hours are Monday to Friday 8am – 7pm, Saturday 9am – 5:30pm and Sunday closed.

However, if when calling the iTalk number is busy, then request a call back by entering your number in the 'Request a call back' online form on the iTalk official website.

The iTalk live chat is another option for customers to contact the team. Clients can go to the official website to access the live chat and express their complaints or enquires about any of iTalk's services.

Also, members can send an email to the team for enquires; the iTalk customer service email is info@italktelecom.co.uk.

iTalk allows customers to reach out to the team via post, so send your letters to; 6, The Gemini Business Centre 136-140 Old Shoreham Rd Hove, East Sussex BN3 7BD.


Positive Customer Service Experience

As mentioned before, iTalk's customer service rating on Trustpilot is a very good one, so it's important to review the type of feedback clients have given.

Customers have had statements referring to the quality of the service and how the team at iTalk have made them feel good.

Some clients explain how they have had no issues with iTalk and they recommend the provider to everyone.

This shows potential clients that iTalk takes pride in their customer service, which reflects to their 4.7 out of 5-star rating.

One of the comments explaining how good the broadband speed is for their Xbox is a good indication for the type of broadband speed iTalk offers to gamers.


Negative feedback

However, there are still customers who have had a bad experience with iTalk but fortunately there is only a small portion of members who feel this way.

This shows how good the iTalk customer service is as the majority of the feedback is positive.


Solve iTalk broadband problems

The iTalk customer service team will help clients with any issues they have with their broadband over the phone, live chat, email or post.

However, clients may be able to solve their own issues by heading to the official iTalk website under the 'Support' webpage.

There is a list of frequently asked questions that may be able to answer customer enquiries.

Some of the questions will be “what download speed will I receive?”, “when is my first bill?”, “What happens if I move house” and many more including an update about iTalk's process of dealing with the coronavirus (Covid19).

Majority of the questions displayed for clients are from previous customers so there is a good chance that new members will face the same problems.

If the issues members are facing are not in the frequently asked section, then reach out to the iTalk customer service team for help.


Conclusion

iTalk's customer service is well known for its high standards and compared to most broadband providers it could be rated as one of the best. The customer feedback proves this and the star rating which can be shown on the top left corner of the official iTalk website.

However, new clients should learn the operative hours in case they need to contact the team for issues they need solving.

Hopefully, the excellent customer service can attract more customers to join iTalk in the future.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Laura Burón
Edited and revised por Laura Burón