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What is O2 refresh?

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Last update: May 29, 2023
Roams UK
Author: Roams UK
87 people have read this post in the last 12 months

Customers now have the ability to upgrade their mobile phone whenever they want with O2 refresh.

For example, if clients are using an iPhone 5 but want to upgrade to a Samsung Galaxy 3, they can do so with O2 refresh.

This is great news for smartphone enthusiast as they can switch up their mobile phones when they want.

Benefits of O2 refresh

The main benefit of joining O2 refresh is giving clients the flexibility of changing their smartphones when they want.

Now, members don't have to be stuck with their old iPhone and can gift themselves a brand-new device on their next birthday or when they feel like it.

Also, customers will be able to upgrade to amazing mobile phone brands such as Apple iPhones, Samsung Galaxy, Sony and many more.

The downfall of O2 refresh

The downfall of O2 refresh is that its not cheap but only for certain customers, for example, before clients upgrade they must make sure they do not have a hefty bill to pay of from their old mobile phone plan.

A good way to put it is, if you upgrade to a new mobile phone plan that costs more than what you're already paying, then it could cost more to upgrade from your phone plan.

A good tip is to check the pricing of the upgraded smartphone before deciding to switch.

What deals does O2 refresh offer?

Customers have the option of joining a monthly plan or a pay as you go deal when they decide to join O2 refresh.

Clients have the ability to split their payments, so they have a separate bill for their smartphone and another for their data, minutes and texts; this is called an O2 Airtime plan.

Members can get a monthly O2 refresh deal that offer the iPhone 11 Pro Max with an Airtime plan of 90GB, unlimited minutes and texts for £56.31.

The Samsung Galaxy A2 1s has an Airtime plan of 45GB, unlimited minutes and texts for £26.98 a month.

Monthly plans usually operate on a 36month device plan and a monthly Airtime rolling plan.

For pay as you go deals, clients will not get the latest smartphones, but they still offer great Airtime plans.

It's important that customers choose the right pay as you go deal to suit their situation, as it can be a bit pricy compared to monthly plans.

Extra info about O2 refresh

O2 refresh allows clients to have a device plan, meaning they can trade in their old phone and use the money to pay off their new device plan.

Customers must check the 'O2 Refresh – Device Plan Credit Agreement' in order to complete the device plan.

However, depending on where clients purchase the plan via online, local stores or over the phone the process can be different.

For more info, head to the O2 official website and read the 'O2 Refresh – Device Plan Credit Agreement' terms and conditions.

What happens if I want to cancel my O2 Refresh contract

If customers want to end their O2 refresh contract early, they won't have to pay any extra fees. Also, clients will not be charged for the remainder of their Airtime plans.

However, customers are obliged to pay off their device plan, so make sure that if you are going to cancel your O2 refresh contract, make sure that the phone plan can be paid off.

Members are required to give a 30 days notice before cancelling, which is standard for most mobile network providers in the UK.


In conclusion, O2 refresh provides an opportunity for technology enthusiast to upgrade to a new smartphone when they feel like it.

In addition, it gives members the ability to join through a monthly or a pay as you go contract, which can be appeal to a lot of O2 customers.

However, O2 refresh can be expensive and can add more financial difficulties with how it's set up, so it may not be for everyone.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Laura Burón
Edited and revised por Laura Burón