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How to Switch to Sky Mobile

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Roams UK

Roams UK Entry updated on Saturday, March 20, 2021

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What does Sky Mobile Offer?

Sky mobile offer four data plans and two options for calls and texts. You pick one of the plans, then choose how you want to pay for your calls and texts.

Data plans

500MB of data: £5 per month

1GB of data: £10 per month

3GB of data: £15 per month

5GB of data: £20 per month

You can also buy a 1GB data add-on for £10 if you plan to use extra data for a particular month

Calls and texts

Pay as you use: 10p a minute of talk time, 10p a text

Unlimited calls and texts: £10 per month for non-Sky TV customers, free for Sky TV subscribers

For example, if you want 1GB of data a month and unlimited calls and texts, it'll cost you £20 per month if you don't also subscribe to Sky TV.

A Sky TV household can have up to five SIMs so a whole family can make use of free unlimited calls and texts on individual phones.


How to switch from another network

If you are thinking of leaving your current provider, you can simply buy a sim-only deal with Sky. When you sign up for a Sky Mobile contract and Sky sends you a SIM card, you can put it into your existing mobile phone. You'll then be able to make calls, send and receive texts and access the internet, for a set charge each month.

Sky do a 24 or 36 month swap contract. After12 or 24 months you can send your phone back and if it's in good condition that is used to pay off the next 12 months and you can upgrade your phone for free. If you keep your phone for the final 12 months on either contract you continue to pay, normally slightly less per month, and at the end of the term the phone is yours to keep and do with what you want with nothing else to pay. 


Customer Care

You can sign up for Sky Mobile online, or call them at their customer service number which is 0800 151 2747. Call between 8.30 am and 11.30 pm Monday to Sunday to get in touch with a customer care agent.


Troubleshooting and Issues

My Service is bad…

Check Sky's service in your area by heading over to their website and clicking on the 'Click the service status in your area' button. If it says everything is fine, reach out via web chat or email to get a quick response about what may be going on with your service.

My number hasn't switched over yet…

It can take up to 5pm on the day of the transfer for your number to fully switch over. So wait a couple hours and check again!

If it's before 5pm, please hold tight as there might be a slight delay moving across all your services. You could also try restarting your phone.

If your number is showing up wrong on an iPhone once it is transferred, follow these steps:

  1. Go to Settings.
  2. Tap Phone.
  3. Tap My Number.
  4. Type in the number you're keeping, then select Save.
  5. Turn your phone off and back on again.

This should fix it!

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