Three voicemail: how to access and manage your service

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Last update: August 25, 2023
María Pando
1.361 people have read this post in the last 12 months

Three voicemail is the focus of this article. Therefore, we shall explain Three voicemail and how to turn it on or off. We shall also discuss Three's voicemail number and how to access Three's voicemail service.

More info

What is the Three voicemail?

A Three voicemail message is a digitally recorded message. When you dial someone, and they are not available, you record a digitally stored voice message into a digital mailbox to be retrieved by the mailbox's owner.


How to turn on and off the voicemail on Three

Follow these steps to configure your voicemail:

  1. Use your phone to dial 123.
  2. Select # and enter a new PIN.
  3. Confirm your new PIN and then press #.
  4. You will get a prompt to record your name because three will use it to identify you when you send messages to other people.
  5. Say your name loudly and choose #
  6. If you're satisfied with your name, choose 1. If you want to hear your name, choose option 2. Choose 3 to re-record your name.
  7. You will be asked to record a message for callers to hear when they arrive at your mailbox.
  8. Say your message clearly, and then choose #
  9. Suppose you are satisfied with your message, select 1. Choose 2 if you want to hear your message. Choose 3 to record your message again.

Your phone's voicemail set-up is now complete.

If you want to turn off your voicemail, please dial 333 from a Three phone. You can also call 0333 338 1001 from any other phone (standard rates apply). After you've turned off voicemail, you'll need to call Three again at the same number to re-enable it.


Three's Voicemail Security

Three would like to assist you in keeping your personal information safe and secure. Callers leave you a variety of information in private voicemail messages. There are already safeguards in place to keep you safe. However, you can take steps to ensure that your information and voicemails are protected further.

By default, your Three voicemail employs a feature known as Fast Login. You can access your voicemail without entering a PIN if you call from your phone. This will occur even if you have previously configured one. Fast Login should be disabled if you want the highest level of voicemail security. It is simple to turn off in a few steps:

  1. To check your voicemail, dial 123.
  2. Select option 4
  3. Choose Option 2.
  4. Choose Option 2.
  5. Finally, choose option one.

You must always enter your PIN to access your voicemail when you hang up, even if you call from your phone. We recommend testing it right away to ensure that everything is working properly.

If you haven't already, create a PIN between 4 and 8 digits long by following these steps:

  1. Use your phone to dial 123.
  2. Choose 4
  3. Choose 2
  4. Choose 1
  5. Enter a new PIN and then #.
  6. Enter the PIN once more, followed by #.
  7. Your voicemail PIN has now been set up or changed. Nobody from Three will be able to figure out your PIN, so only you will know your PIN.

Number for Three's voicemail

To access Three's voicemail, dial 123 from your Three phone or 07782 333 123 from any phone.


How to access your Three voicemail

When you dial 123, you'll hear how many new voicemails you have. You can accomplish this by:

  • Dialling 123 and following the on-screen instructions
  • Dialling 07782 333 123 from any phone and following the prompts
  • When you're abroad, dial +44 7782 333 123 and follow the instructions.

In some cases, such as when calling from abroad, you may need your voicemail PIN to listen to your voicemails.


Listening to voicemails from another country

Follow these steps to listen to voicemails from abroad.

  1. Make sure you know your PIN before you travel abroad.
  2. Dial +447782 333 123
  3. You will be asked to enter your PIN followed by #.
  4. In some countries, the first prompt will be: 'If you're calling to leave a voicemail, press 1.' Press 2 if you're calling to check your mail.'
  5. If you've forgotten your PIN, contact three to have it reset.

Please Note: If you do not answer or take the call while abroad, all calls will be forwarded to your voicemail for free. This process eliminates the need to divert calls manually.

Listening to your voicemail messages while travelling will incur standard roaming charges.

If you've manually diverted calls to your voicemail or another number, you can reset your voicemail by dialling ##002#. Manually diverted calls to voicemail or any other number will incur standard roaming charges.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

María PandoRoams
Actualizado por María Pando

María es experta en Marketing Digital, graduada en Publicidad y RRPP en la URJC. Tiene 3 años de experiencia a sus espaldas creando contenido sobre equipos de electrónica de consumo, entre otros. Amante de la naturaleza, se declara persona ecorresponsable y, por lo tanto, está muy preocupada por hacer un consumo justo en su día a día. Ahora mismo está viendo Los Soprano en Netflix, tiene un Samsung Galaxy S22 y se mueve por la ciudad en bici.

Nadia Pérez
Edited and revised por Nadia Pérez