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What is the iD mobile App for?

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Nadia Pérez

Nadia Pérez Post updated on Tuesday, January 12, 2021

Customers using the iD mobile app can check their balance and top up by buying more add-ons. No more waiting on the line to talk to an operator about plans because clients now have control of everything.

Why you should get the iD mobile app

Downloading the app allows you to have the ability to control so much from a simple touch of your thumb. For example, looking to upgrade and get a better deal, log into the app and start browsing on new SIM only plans for the next 30days.

Using the app is one of the fastest ways to keep your old number when switching providers; customers can log in and get more information on how to do this.

The app allows you to stay on top of your deals, especially with data usage, meaning check your data rollover so that you can take with you unused data into the next month.

Lastly, customers can now organise their service filters such as roaming, premium calls and adult content. The iD mobile app is designed to make life easier and more convenient for customers, giving them control of their SIM only plans.


How to get the iD mobile app

If customers want the app, they must download it; however, it depends on the type of mobile phone clients have. For example, an iPhone user will need to have an Apple account on the app store and Samsung users need to create a Google Play account.


Logging into my iD mobile app

As soon as you download the app and register online, then you have to use the same username and password that you registered with to login. However, in the unlikely case of you forgetting either your password or username, customers will have the ability to retrieve it via email.

For customers who want to use a fingerprint login, they must have a mobile phone with a Touch ID pad. To set this up members need to log in, select the main menu, go into 'Set login' preferences and then choose 'Fingerprint Login'.

Once you complete this process, you'll be asked to use your fingerprint next time you tap into the iD mobile app.

Entering the app by pin is very similar to setting up your Fingerprint, in regards to heading to the main menu and choosing 'Set login' preferences then select the 'PIN' instead of the fingerprint option.


iD mobile App not working

If at any time you are having problems with the app not working, which can be a common thing, it might be because of the type of version you are using.

For example, if a customer has not updated their Android to the latest system then you won't be able to use the old version of the app. This is an easy fix, as clients just need to update their phone and get the latest version and update the app.

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