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What is the iD mobile App for?

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Last update: October 1, 2023
Roams UK
Author: Roams UK
6 people have read this post in the last 12 months

ID Mobile, the new phone provider. Did you already look at the new lad in the front?

iD Mobile is a mobile network app designed for the comfort of its users, so they will not need to resort to a customer service to manage their functions. This network is used to control allowances, balance, calls and roaming services as well.

You have the choice to upgrade your plan without having to wait for an operator to do so. You can manage basic functions as voicemail, roaming etc., as well as get access to deals and competitions news.

More info

Why should you get the ID Mobile App?

The features of iD Mobile app are showing up constantly, the app has features that make it unique and innovative. The most outstanding are:

Value, flexibility, control

It has a value smartphone deals array. The flexibility to manage functions in your hands, anytime, anywhere, as well as flexible bundles. A variety of SIM only plans which allow you to change your data monthly. Great features keep the control of your functions.


ID Mobile uses the Three coverage, the fastest network from the UK. You will have access to a coverage network 3G 4G or 5G depending on the large towns or cities where you are.

Data Rollover

Did you not use data previous month? iD Mobile allows you to throw your data allowance for the next month. You can check it on the App.

Bill Capping

Set boundaries in your bill cap monthly and you'll never explosively spend more.

iD Capping lets you know how much you are good enough with your plan, if you super pass the limits of your plan the app automatically stops you.


You have the option to set up roaming if you don't have a roaming plan to avoid extra charges if you want to go abroad.

How to get the ID Mobile app?

You can get the iD Mobile app in two ways, whether through its official website or downloading it by the app store/Google play on your smartphone, which is available for Android, iPad and iPhone devices.

If you already are iD customer you might online register or by the app by following next steps:

  1. Go to the 'register' button and enter the following details:
    • Provided iD mobile number.
    • Last Name
    • Year of birth
  2. Click on Submit
  3. A message with a security code will be instantly sent to your iD mobile. You'll need to enter this code on the next page.
  4. Lastly, you can enter a username and password.

It will request your username and password to log in.

Frequent problems and troubleshooting

iD Mobile app problems generate a high level of complaints over 1219 topics. You can see these frequent problems through iD Mobile community website.

Topics go from faulty phones and their hardware issues, to more difficult situations. This last one can be avoided trying to check the internal storage free space you have by following the steps below:

  • From the home screen, click Apps
  • Click the 'Settings' button.
  • Push Device maintenance or Device care.
  • Choose Storage instead.

This will show you the storage you have in your device.

'Number not recognized when calling one number' is the other problem led by the iD Mobile community. You can solve this by going to your 'Settings' passing by 'Connections' and localizing VoLTE button, then turn this off. You can also restart and try again.

Customers using the iD mobile app can check their balance and top up by buying more add-ons. No more waiting on the line to talk to an operator about plans because clients now have control of everything.

Why you should get the iD mobile app

Downloading the app allows you to have the ability to control so much from a simple touch of your thumb. For example, looking to upgrade and get a better deal, log into the app and start browsing on new SIM only plans for the next 30days.

Using the app is one of the fastest ways to keep your old number when switching providers; customers can log in and get more information on how to do this.

The app allows you to stay on top of your deals, especially with data usage, meaning check your data rollover so that you can take with you unused data into the next month.

Lastly, customers can now organise their service filters such as roaming, premium calls and adult content. The iD mobile app is designed to make life easier and more convenient for customers, giving them control of their SIM only plans.

How to get the iD mobile app

If customers want the app, they must download it; however, it depends on the type of mobile phone clients have. For example, an iPhone user will need to have an Apple account on the app store and Samsung users need to create a Google Play account.

Logging into my iD mobile app

As soon as you download the app and register online, then you have to use the same username and password that you registered with to login. However, in the unlikely case of you forgetting either your password or username, customers will have the ability to retrieve it via email.

For customers who want to use a fingerprint login, they must have a mobile phone with a Touch ID pad. To set this up members need to log in, select the main menu, go into 'Set login' preferences and then choose 'Fingerprint Login'.

Once you complete this process, you'll be asked to use your fingerprint next time you tap into the iD mobile app.

Entering the app by pin is very similar to setting up your Fingerprint, in regards to heading to the main menu and choosing 'Set login' preferences then select the 'PIN' instead of the fingerprint option.

iD mobile App not working

If at any time you are having problems with the app not working, which can be a common thing, it might be because of the type of version you are using.

For example, if a customer has not updated their Android to the latest system then you won't be able to use the old version of the app. This is an easy fix, as clients just need to update their phone and get the latest version and update the app.


In summary, ID Mobile is a phone coverage network and one of the providers of the UK. It has an easy app to manage. It offers special iD plans, SIM only deals, unlimited data, roaming deals that you can see through the website.

ID Mobile is also a slightly better choice for those who prefer someone to take control of your functions, with a much more comprehensive mobile app that's available along with all operating systems.

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Laura Burón
Edited and revised por Laura Burón