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Phone number for Pop telecom and other ways to contact customer service

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Last update: September 28, 2023
Roams UK
Author: Roams UK
41 people have read this post in the last 12 months

Need to know pop telecom contact numbers? This article will provide information on how to reach pop telecom customer care services through their various customer care service numbers.

How to contact Pop telecom: free phone numbers

Pop telecom offers a customer support centre in the United Kingdom that may assist you over the phone at 03435386611. If you want a specific agent to handle your issue, ask for them when you call or address the e-mail to them.


Sales phone number for Pop telecom

Do you want to get more information on pop telecom offers and services? Would you like to get a quote for your business or home broadband? Reach out to Pop telecom's sale team from Monday to Friday, 9 am until 6 pm, on 0343 538 6666.


Pop telecom telephone number for tech support

Is your internet lagging and running slower than usual? Is your generally trouble-free landline acting up? Whether you're experiencing broadband or landline issues, our staff at POP Telecom is here to help you get back up and running.

No operator can guarantee a fault-free service, but POP Telecom understands how inconvenient it is when your connections are interrupted or mysteriously slow down. That is why they have a dedicated line for technical support. You can reach POP telecom Technical Support on 0343 538 6611 from Monday to Sunday, 9 am to 6 pm.


Complaints phone for Pop telecom

You can file a complaint if you believe POP Telecom has failed to fulfil any of its obligations. The first step is to contact POP Telecom customer support, who will attempt to resolve your concern immediately. POP Telecom will most likely be able to resolve your problem at this stage. If this is not possible, the complaint will be escalated to a senior customer support representative or team leader.

The senior customer support agent or team leader will investigate your complaint and give you the best solution possible. If you are not satisfied with this solution, you may request that your issue be escalated to the management team. Management will review the steps taken thus far to resolve the complaint and advise your "case handler" on the next steps.

Finally, if you are still dissatisfied with the conclusion or do not reach an agreement, POP will send you a deadlock letter. This letter will explain that both parties could not resolve the complaint.

At this stage, you must contact CISAS to request an impartial examination of your complaint. If more than eight weeks have passed since your initial complaint, you can take your case directly to CISAS without a stalemate letter.

You can contact CISAS in the following ways:

  • Telephone: 020 7520 3827
  • Fax: 020 7520 3829
  • Post: CISAS, 70 Fleet Street, London, EC4Y 1EU
  • Email: info@cisas.org.uk

Other ways to contact Pop telecom customer service

You can reach POP telecom through the following ways.

  • via their website's chat
  • by letter at PO BOX 12927, Ingatestone, CM4 9YW, or
  • by e-mail at customer.service@poptelecom.co.uk.
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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Edited and revised por Nadia Pérez