Best way to contact the Three customer service team

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Last update: August 24, 2023
Roams UK
Author: Roams UK
387 people have read this post in the last 12 months

To contact any customer service mobile network provider, customers must be able to have multiple options so that they can find the best way that suits them. Therefore, Three UK offer more than one way to reach out to any of the Three services. 

What is the contact number for the Three customer service team

Three UK offers a lot of services to their customers so it is important that customers who have questions or experience issues with any of Three UK services are able to contact the Three customer service team as easy as possible. 

Three UK has made it a lot easier for customers to reach out to the Three customer service team by creating a contact number  for each service. Most mobile network providers often have one contact number but Three is a little different. 

The best way to contact the Three customer service team is to find what type of Three UK service you want more information or have a problem with and select that service. 

For example, if a Three customer has an issue or needs more information about calls, data, messages & Add-ons all customers have to do is select that specific service and they will be given a contact number. 

The contact number for calls, data, messages & Add-ons is 333 from a Three phone, 0333 338 1001 from another phone and +44 7782 333 333 and this is from a phone account. 

However, if you are calling from a Broadband account then dial 500 from your Three Phone, 0333 338 1003 from another phone and +44 7782 33 500 if you are abroad. 

Also it is important to know the operation hours because Three UK customer service team is not 24/7 for the call centre. The lines will be open from 8am - 8pm Monday to Friday 9am - 6pm Saturday and Sunday. 

So, even on the weekends if Three UK customers need any help with calls, data, messages & Add-ons they can reach out to the team but it has to be during the operation hours. 

Three customers can follow these steps to find the Three contact number for every other Three service such as:

  1. Buying, upgrading, exchanging & delivery 
  2. Bills & contracts
  3. Topping up 
  4. Signal & coverage 
  5. SIM & device support
  6. Using a device abroad 
  7. Update your details, Accounts & My3
  8. Cancel your contract 
  9. Wholesale opportunities 
  10. Another reason 
  11. Switching

And all you have to do is select the service and there will be a contact number for Three customers. 

Other ways to contact the Three UK customer service team

It is 2020 and everything is always changing especially the way we contact each other and Three understands that by allowing Three customers to contact the Three customer service team in other ways than just calling them. 

For example, Three offers a Live chat option which is contacting the Three customer service team online, the youth will find this process very easy as it is similar to Facebook Messenger online chatting. 

To access the Three Live chat just go through the same process of selecting the customer service number. Once the Three customer chooses a service they will be given the option of a Live chat with a Three customer service member. 

However, if a Three customer has a SIM and Device support issue or a want more information they can reach out to the Three SIM and Device support on the Three Live chat option. 

One of the best benefits of the Live chat option is that customers do not have to call during operational hours like the call centre because the Live chat is 24/7. If customers are asked to wait it's because they are busy but at least the service is 24/7. 

Also, there are Three articles based on every service that is available to Three customers, therefore if customers do not want to talk on the phone or chat online then they can read the articles to help them with the Three services. 

How to make a complaint

Three UK welcomes all the customer feedbacks because it allows the Three customer service team to improve on services that customers feel like they have an issue with. 

Therefore, the easiest way to make a complaint is to reach out to the team through the Three Live chat option and get a quick response from the Three customer relations team

Customers can also call the Three customer relation team by dialling 333 from your Three phone, 0333 338 1001 from another phone and 337 from the Three Business customers, 0333 338 1030 from another phone for Business customers and +44 7782 333 333 for Three customers abroad. 

Three customers can write to the Three customer service team by posting to:

Three Customer Complaints Hutchinson 3G UK Ltd PO Box 333 Glasgow G2 9AG

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Laura Burón
Edited and revised por Laura Burón