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How to cancel Virgin Media: broadband, Tv, and contract cancellation

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Last update: October 20, 2023
Roams UK
Author: Roams UK
102 people have read this post in the last 12 months

To cancel Virgin Media services (broadband, Tv, phone, or mobile) here's a quick article to put you through. There are several ways to go about it, either through your phone or online.

Cancel your Virgin Media broadband easily

Did you get discouraged by the Virgin Media service and want to opt out without stress? How about answering these questions? Are you out of contract or still in contract with Virgin Media? A good look at this question would determine how easily you can cancel your broadband contract with Virgin Media.

When do you cancel your Virgin Media broadband?

You can cancel your Virgin Media broadband service package anytime, any day, without any objection from your Virgin Media providers. But here is the challenge: If you still have a contract with Virgin Media and wish to cancel, you will be charged for early cancellation.

Your existing contract

Did you know a breach of your Virgin Media broadband contract can attract an early disconnection fee? This cost can vary considering the type of service you signed up for and the remaining time on your contract. However, this charge may be huge after the calculation is performed.

Out of contract?

If you're changing another provider, moving to another neighborhood, or opting out of the Virgin Media broadband service, the following steps are yours.

  • A 30-day notice update to the Virgin Media team of your dismissal by contacting the Virgin Media customer service with 03454541111
  • Preferably, you can also end your contract by writing a letter to Virgin Media including your full name, address, account number, and contact number for easy assessment.

Note this: It's fast to end the contract over the phone, as the cancellation teamwill have the opportunity to hear from you and why you're leaving. However, Virgin Media offers you the best deals if your challenge is the price. So maybe you will consider it?

Cancel Virgin Media through phone: cancellation number

If you are wondering how to cancel Virgin media using your phone or how you could get a cancellation number, we got you covered!

Whether you've come to the end of your contract or leaving Virgin Media for good, speaking to a specific member of staff over the phone with the exact cancellation number provided could save you from the continuous hold-time and the loud and automated music from the service call.

Therefore, putting a call through to one of the customer cservice is all you need to initiate your Virgin Media cancellation process.

Cancel Virgin Media online

You can send a text with a description of the cancellation to 07533 051809. Your message will go into a queue, and a representative will respond to you as soon as possible.

Cancel your Virgin Media: are there any cancellation fees?

When you wish to cancel your Virgin Media contract, it automatically gives a 30-day notice and continues charging you the regular monthly price for its services.

The company then calculates your early disconnection charge based on the months you have left on your contract (removing the first 30 days you're charged for as normal) and charges an amount per month. As a very general rule, that charge is equivalent to 80% of the regular monthly charge.

Here is a practical analogy of early cancellation fees.

Let's say you're on a broadband-only package like M100 Fiber Broadband; you'll have to pay £35.52 for each month left on your deal, minus one month.

So, for example, if you have four months left on your contract term, you'll have to pay at least £150.56 (3 x £35.52, plus the regular £44 monthly package charge). These fees can be even larger if you have a bundle including a TV or a Mobile package.


The step-by-step process of cancelling your Virgin Media contract at the end or in the contract, even after an early cancellation fee is charged, makes it easy to follow as you will be leaving home or signing up for another service provider in town.

Frequently Asked Questions

Can I keep my phone number even after I switch providers?

You can keep your existing phone number when switching providers. Also, you will need to notify both Virgin media and your new provider that you want to keep your number intact.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Roams UK
Actualizado por Roams UK

Roams offers its advice on recurring-use services to enhance consumer savings. Its expertise is already valued by thousands of users, who trust Roams comparisons in different sectors to hire the best option.

Laura Burón
Edited and revised por Laura Burón