XLN Telecom are an exclusively business broadband orientated provider, operating in the UK since 2002. Have a look at how you can contact them and some common frequently asked questions regarding their services.
Call XLN Telecom
XLN Telecom broadband offer a number of different phone lines for different purposes.
For Technical support, call 0808 178 5200.
For Customer service, call 0344 880 7777.
For Sales, contact 0808 273 1369.
For businesses wishing to engage with XLN or other customers, XLN recommend joining LinkedIn's small business group, or follow them on Social Media.
Contact via email
You can email email@example.com with any queries you may have.
Other forms of contact
You can also look at XLN's FAQs and help section on their website. They have a wide variety of help guides for every issue you may face.
Contact other XLN services
To contact XLN energy, call 0808 273 1369 or request a call back on their website. You can also contact their phone services on the same number.
Customer service reviews
XLN receive a 4.5 out of 5 stars on Trustpilot, which is a great store. Keep in mind, there are only 10 reviews as they are a small business.
FAQS and troubleshooting.
What happens when switching to XLN?
Transferring your existing phone line to XLN is quick and easy. It takes 10 working days and on the final day, service with your old supplier stops and XLN take over. There's no down time. Your old supplier should then send you a final bill.
What if I am moving to a new location?
You can move your XLN package with you. They need one months' notice to move your line(s). It depends how far you're going as to whether you can keep the same number. A simple check can show instantly if you're moving outside the existing exchange area, so call XLN in advance.
Who should I contact regarding a fault?
If there is a fault on your line, contact on the technical issues line (0808 178 5200).
or if you prefer you can run a line test and raise a fault via MyAccount.
Can I use my own router?
No – XLN Wi-Fi is only compatible with routers supplied by XLN.Routers supplied by XLN from 2012 onwards should be compatible with XLN Wi-Fi. Routers supplied before 2012 may not be, but you can order a new router, or upgrade to fibre and you'll get a new Super Router free of charge.