What kind of broadband speed does Hyperoptic offer?
Hyperoptic claims to offer 50Mb, 150Mb, 500Mb and 1Gb, depending on the package you choose.
How do I test my broadband speed?
You can test your broadband speed by going to http://speedtest.hyperoptic.com/
Please be aware that we have noticed that certain antivirus and firewall software can impact the speeds you experience, as can the amount of free memory available on your computer.
Before you begin, disconnect all the devices from LAN ports and wifi, and leave only one device which you will use during speed test. PC is the recommended device to use (laptop), but if it isn’t available, mobile/tablet will be fine. Please close all other applications (email etc.). Reboot your device. Turn your Hyperhub router off and on again. During the speed test, you should also try and monitor your CPU/memory/HDD usage – if the usage is high, this may indicate that your router is not capable of processing the maximum speeds available.
Speed test over wired connection (LAN cable)
- Connect PC Ethernet port and LAN port on Hyperoptic router with LAN cable.
- Open Internet browser on your PC (recommended: IE, Mozilla Firefox, Opera) and do not open any other application on your PC during the speed test.
Speed test over wireless connection
- Find your Hyperoptic wireless network and connect to it (we recommend the 5GHz frequency).
- Please keep your device close to your Hyperhub router when doing the speed test (maximum 2 metre distance) for the best signal level.
- Open an internet browser on your PC (recommended: IE, Mozilla Firefox, Opera), and do not open any other application on your PC during the speed test.
Once the internet browser is active, you can use the address bar to type:
The speed test page will open. Run the speed test and write down the results.
What upload and download speeds can I expect?
Existing Hyperoptic customers on 20Mbps and 30Mbps download/1Mbps upload packages will receive a free upgrade to boost their speeds to the new market-leading, 50Mbps entry level package (including 5Mbps upload).
What factors can affect my speed?
Wireless signals are affected by distance from router (and any walls or doors in between) and by interference from other devices in the vicinity – such as other wifi routers, microwave ovens, fluorescent lamps, Bluetooth devices, wireless cameras, wireless game controllers, cordless phones, baby monitors, wireless AV equipment and even fish tanks.
This is because each wifi device connects to a wireless channel and, when other devices use the same channel, it can influence the quality of your connections.
If you are experiencing wifi interference, you can change the individual wireless channel within that band, in order to find one with fewer conflicting devices.
If your property covers a large area, you may also consider purchasing a wifi Range Extender, as this will increase the coverage area of your wireless signal.
Older computers and some devices may be unable to process Hyperoptic’s hyperfast speeds, so if you are seeing slower speeds than expected, try a newer device and re-test. Rebooting your router by switching it on and off again may also help.
If you have any questions, get in touch Customer Service team at firstname.lastname@example.org or call Hyperoptic on 0333 332 1111.