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Switch to Hyperoptic: how to do it and how long it takes

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Last update: May 29, 2023
Fernando Carrillo

Hyperoptic Switch provides an alternative if your current network providers aren't giving you what you are paying for or you need a faster internet option. This piece will provide insight into switching broadband services from your current provider to Hyperoptic, what to expect from this procedure and how long it takes.

How to switch to Hyperoptic

Even if you're still under contract, switching to Hyperoptic as your broadband provider is really simple.

While your current contract is still in effect, Hyperoptic will provide you up to 9 months of service through Switch Now, free of Package Charge2. This will allow you to free test our Full Fibre while maintaining your current connection.

Switch to Hyperoptic from other networks

Hyperoptic Switch is quite easy and rewarding. Hyperoptic operates an independent full-fibre broadband network. As it is distinct from other providers like Sky, BT, Virgin, and TalkTalk, you are not required to switch on the same day. You can run both services concurrently to avoid downtime while switching service providers.

  • Order from Hyperoptic: To avoid downtime while you switch, get your new service at hyperoptic.com. You can schedule the launch date to fit your schedule.
  • If you are still under contract, don't worry: By selecting the Switch Now option, you may switch to Hyperoptic now and pay nothing until the end of your existing contract. Hyperoptic will provide you with free Hyperoptic broadband until your current Sky contract ends if you only inform Hyperoptic how long your contract has left. Send your contract expiration date to switch.now@hyperoptic.com.
  • Inform your provider: Log into your My Account. You can examine the specifics of your current contract by going to the menu and selecting Message Center from the list. You can also call customer support on their various numbers.
  • Disengage from your existing provider's contract: If you're still in your commitment period, you must give your current provider 30 days' notice (using the mentioned above) before switching providers, just like with many other providers. Check to see if you may bring any other services, such as sports or movie channels, from your current bundle. They should also work on the Hyperoptic network (and probably faster).
  • Book your Hyeroptic Installation: After placing your order for your new service, you may schedule the installation, which can take as little as an hour. Depending on availability, you can select your slot online, including the next day and Saturdays.

How long does it take to switch to Hyperoptic?

Hyperoptic attempts to get your service installed as quickly as possible, and if available, you can even be scheduled for the next day. Many large carriers keep you waiting for the typical 2-4 weeks.

After placing your order, you may check the install availability online and schedule it for a time that works for you. The actual installations just take an hour.


Get free broadband with Hyperoptic Switch Now.

With the Switch Now offer, you can choose your speed and any 24-month residential package. Simply give a copy of your current broadband contract within 30 days of the service's activation.

You will be provided with up to 9 months of Hyperoptic service free of Package Charge2 to cover it, based on the expiry date of the minimum commitment period under your current contract.

Additionally, you will have already arranged your new broadband connection and be prepared to completely switch to Hyperoptic when your current contract expires; just remember to cancel with them when it comes.


Switch to Hyperoptic with these great packages.

You can choose a speed and a contract duration from a variety of packages offered by Hyperoptic to acquire the monthly cost that works best for you. Including home phone service is available with all Hyperoptic broadband subscriptions. Additionally, the service provider gives a 30-day money-back guarantee, allowing you to end your subscription anytime during the first 30 days without incurring any penalties.

24 months:

Package Duration Activation Fee Monthly Payment
50MB 24 months £29 £20
150MB 24 months £29 £25
500MB 24 months £0 £25
1GB 24 months £0 £25

12 months

Package Duration Activation Fee Monthly Payment
50MB 12 months £29 £22
150MB 12 months £29 £39
500MB 12 months £0 £35
1GB 12 months £0 £40

Monthly Rolling

Package Duration Activation Fee Monthly Payment
50MB 30 Days £29 £26
150MB 30 Days £29 £33
500MB 30 Days £29 £42
1GB 30 Days £29 £52

Frequently asked questions about switching to Hyperoptic.

  • Can I switch from any network provider?

You can switch to Hyperoptic from Virgin, BT, TalkTalk, and Sky.

  • How quick is the installation?

The installation takes one hour.

  • Will I lose my internet while switching?

Your broadband service shouldn't be discontinued. You should be able to move providers with little to no disruption because switching providers is typically easy.

Do I need to get broadband installed if I switch to Hyperoptic?

It would be best to have your Hyperoptic connection and other hardware, such as the Hyperhub router, pre-installed so you can start using Hyperoptic immediately.

If things don't go as planned in the odd case, phone 0333 332 1111, and Hyperoptic will conduct an investigation. You can usually set up the router on your own.

Will I lose my internet connection if I switch to Hyperoptic?

No downtime is required when switching to Hyperoptic because they operate on their independent network. A smooth changeover between two networks is guaranteed! You may launch your Hyperoptic service in a matter of minutes after installation.

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Laura Burón
Edited and revised por Laura Burón