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How to contact KCOM: free telephone number for residential or business customers

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Last update: August 24, 2023
Fernando Carrillo
16 people have read this post in the last 12 months

With KCOM contact, relaying telephone and internet connection issues has been made easily accessible to residents and businesses. The best part is –there are several ways of getting a hold of KCOM. Below is an extensive guide on the different options available to you, giving you the chance to select the most convenient option.

KCOM free contact number: get in touch with the provider

There are multiple KCOM contact numbers available for clients to use. The number you need to call KCOM customer care depends on the situation. You can find all the KCOM phone numbers in the table below and the open times.

KCOM Customer services and sales 01482 602555 Mon-Fri: 8am - 8pmSat: 8am - 5pmSun: 10am - 4pm
Tech support 01482 606101 Mon-Fri: 7am - 10pmSat: 7am - 6pmSun: 8am - 6pm
Paying a bill 01482 604706 24 hours a day, 7 days a week
Landline faults 01482 602151 24 hours a day, 7 days a week

KCOM contact number for customer service

The contact information for KCOM customer care service has been listed in the table above, but if placing a phone call seems uncomfortable for you, no need to panic. KCOM's got you. There is the live Chat and email option.


You can access the KCOM live chat from the Contact Us page of the provider's website. On the KCOM website, click on Contact Us. When the page loads (this should take no time), scroll down a little bit, and you'll see the live Chat on bold display. Hit the Chat Now yellow icon underneath the Live Chat.

This will trigger a pop-up window where you may enter your information. To launch the KCOM live chat, please input the information below:

  • Your name
  • Email address
  • Full address, including postcode
  • Security answer (KCOM customers ONLY)

Additionally, it would help if you decided what subject you want to talk about with the KCOM live chat representative. After completing the pre-chat form, click Start Chat and wait a little while for a KCOM live chat agent to join the conversation. Although, occasionally, there may be a longer delay due to the live Chat's high volume, dialing the KCOM contact number is usually faster.


Reaching out to the KCOM team via email can be done on the website or with an email address. Using the website follows the same communication protocol as the Live Chat option. It is pretty straightforward. All you need to do is go to the KCOM website, click on the contact us page, and hit the yellow Email Us box icon. You'll be directed to the end of the webpage with a form to fill. Fill out the form with the necessary information and click on submit.

After completing the form, you can opt in to get updates and news from KCOM about its most recent deals and services. You should check the box if you want to receive this kind of information. Although you cannot add a personalized message to the form, KCOM will contact you within two working days to follow up.

The best way to contact KCOM if you have any supporting documents is by email, which is the second option. There are two email addresses for this specific demand. Care@kcom.com is for customer service, and help@kcom.com is for technical support.

KCOM contact number for business customers

If you are interested in the KCOM business contact number, the table below is a clear and concise display:

Customer Service 0800 9155 777 Monday to Friday 8:30am to 5pm
Technical Support 0800 9155 777 Monday to Friday 8:30am to 6pm
Sales 0800 9155 777 Monday to Friday 8:30am to 5:30pmSaturday 8am to 4pm

The alternative of reaching out via email address has also been made available. The business email address is written as follows:

  • Business Customer Service - BusinessCare@kcom.com
  • Business Technical Support- Internet-Support@kcom.com
  • Business Sales- SMBInternalSales@kcom.com

Contact KCOM to make a complaint.

Are you struggling with expressing dissatisfaction with the way things are done or not done? And you want KCOM to respond to you or take action. It is possible to make a KCOM customer complaint on the website. This looks like scrolling to the end of the KCOM website on the Contact Us. webpage. Under Other Useful Links, you'll see complaints. Click on complaints. It will take you to a webpage. On the webpage, you can do the following:

  • Phone: 0330 440 1614
  • Email: enquiry@ombudsman-services.org
  • Post: Ombudsman Services: Communications, P.O. Box 730, Warrington, WA4 6WU
  • Website: https://www.ombudsman-services.org

Or fill out the form on the web page.

KCOM customer service opening hours

KCOM customer service opening hours are from Monday to Friday, between 8 am and 9 pm, and between 9 am and 6 pm Saturday and Sunday.

Other ways to contact KCOM

KCOM accepts correspondence via postal mail. You'll need to be aware of where to send it for that. The KCOM customer address is listed below. The fastest approach to resolve any issues with your KCOM broadband is not by the letter. Thus it is advised that you only use it as a last resort.

KCOM, 37 Carr Lane, Hull, HU1 3RE

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Our methodology
Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

Fernando CarrilloRoams
Actualizado por Fernando Carrillo

Fernando estudió Administración, Publicidad y Relaciones Públicas. Con más de dos años de experiencia en Roams, Fernando es experto en el asesoramiento sobre telefonía, tarifas de móvil e internet. Además, también es especialista en canales de televisión y las distintas ofertas que tienen los operadores con tv.

Nadia Pérez
Edited and revised por Nadia Pérez