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Plusnet bills: how to pay online, by card and more

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Last update: May 29, 2023
María Pando
1 people have read this post in the last 12 months

As a customer, you must know how to Pay bills on Plusnet using Direct debit and other methods recognized by Plusnet. This article looks at how to pay your bills on Plusnet, if it is possible to pay your Plusnet bill online, how to pay your Plusnet bill via card payment and how to handle billing problems on Plusnet.

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How to pay your bills on Plusnet

It is easy enough to pay your Plusnet bills as a customer. Plusnet has created several channels for the comfort of its clients. Whatever service you currently receive with Plusnet, or even if you are a new customer, navigating payments is not as difficult as it may seem. Furthermore, you can explore various options based on your preference to make sure you pay your mobile or broadband deals easily, promptly and at your convenience.


Is it possible to pay your Plusnet bill online?

As earlier stated, you have a few options for paying your Plusnet bills. Paying your bills online is not exactly available on Plusnet. However, registering for the Direct debit option is the closest option to paying your Plusnet bill online.

Direct debit is an arrangement where Plusnet receives payments on your bills directly from your account each month. There is no need to give further permissions after you have set up a direct debit for your account. Your bill is calculated every month, and the payment is made each month automatically.

Note: To use this service, you must have an active Plusnet account and the login details available to you. You can follow these steps to set up a direct debit:

  1. Visit Plusnet's website
  2. Login with your account details
  3. Go to payment details
  4. Select 'Direct debit.'
  5. Enter your account details

Here are a few things to note:

  • You will be debited monthly
  • The direct debit account must be a UK-registered account number
  • You should ensure the right amount is available in your account when it's time for payment
  • Failure to make payments can result in your service being suspended
  • You can have someone make the direct debit payments for you
  • You do not need to modify your account details monthly
  • Direct debit is the best way to ensure that you never miss a payment
  • You can change your direct debit dates when you need to
  • The money leaves your account five (5) working days after you receive your bills

Pay your Plusnet bill via card payment

Direct debit is the popular option for paying bills on Plusnet. While direct debit may be the best option for many users, you can make card payments instead. However, card payments are generally used for one-time payments but are also suitable for monthly payments if you prefer. Also, if you pay a bill due for direct debit with your debit or credit card, it does not stop the direct debit payment from going through. To avoid double charges, contact Plusnet when you need to change your payment method.

Follow these steps to pay with your Credit or Debit Card:

  1. Visit Plusnet's website
  2. Login with your account details
  3. Go to payment details
  4. Select 'Card Payments'
  5. Enter your card details

Here are a few things to note:

  • You must keep your card details up to date
  • Failure to make payments can result in your service being suspended
  • Cards accepted include Visa, Delta, Electron, MasterCard, Switch or Maestro
  • The money leaves the account on the date on your invoice

Billing problems on Plusnet

We will review possible problems with your Plusnet bill and the best options for resolving them

ISSUE RESOLUTION
Possible wrong billing
  1. Check the breakdown of your bill
  2. Look at your previous bills
  3. Contact Plusnet via Livechat or by calling them.
To change bill date
  1. Choose the date you want on your online Plusnet account
  2. This can be done only once in four (4) months
Direct debit fails
  1. You will receive a message from Plusnet
  2. Make payment using a credit or debit card
Account Suspended
  1. Check that your payments are up to date
  2. Contact Plusnet to get details
Paying an Overdue bill
  1. Login to your Plusnet account and make the payment for the old bill.

Frequently Asked Questions about Plusnet Billing

How do I contact Plusnet?

Contact Plusnet on 0800 432 0200 from 8 am to 8 pm every weekday and on weekends.

How do I change my Payment method on Plusnet?

To change the account to be debited, log in to your Plusnet mobile account and go to 'payments.' Edit your account details, and you are good to go.

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

María Pando
Roams
Actualizado por María Pando

María es experta en Marketing Digital, graduada en Publicidad y RRPP en la URJC. Tiene 3 años de experiencia a sus espaldas creando contenido sobre equipos de electrónica de consumo, entre otros. Amante de la naturaleza, se declara persona ecorresponsable y, por lo tanto, está muy preocupada por hacer un consumo justo en su día a día. Ahora mismo está viendo Los Soprano en Netflix, tiene un Samsung Galaxy S22 y se mueve por la ciudad en bici.

Nadia Pérez
Edited and revised por Nadia Pérez