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Everything you need to know about Sky Talk


Roams Post updated on Thursday, March 25, 2021

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What is Sky Talk?

Sky Talk is Sky's own home phone service, which is usually bundled with a Sky Broadband package. There are four packages to choose from which all offer free calls to Sky Customer Service.

Sky Pay As You Talk is the basic call package that comes free when you take any of Sky's broadband packages. The others are more comprehensive with extra benefits, like inclusive calls to both UK landlines and mobiles, but still make an affordable home phone service

Whats in it for me?

Sky Talk services offer existing customers inclusive calls to the UK and around the world, along with discounted and free calls. You can also get a landline rate which is cheaper than other UK providers.

If you are considering switching to Sky for your Calls and / or Broadband services, please note Sky landline rental is payable @ £18.99 per month. Sky landline is subject to a 18 month contract. If a new line is required, this can be installed by a Sky engineer for as little as £20.00 – depending on your location and property type.

Sky talk deals

Sky Pay As You Talk is included as standard with Sky Broadband. You only pay for the calls you make, which gets rid of standard monthly charges.

Sky Talk Shield is Sky's personalised call screening service for your home phone:

  • Choose to answer the calls you want and block the ones you don't.
  • Add up to 1,000 phone numbers across your Star and Block Lists.
  • Free for Sky Broadband and Sky Talk customers.

When Call Screening is turned on, Sky Talk Shield asks callers to identify themselves. When you answer your phone, you'll hear a recording of the caller saying their name. You can then accept the call, add the caller to your Star List or Block List, or send them to Sky Voicemail if you have voicemail activated.

Sky Talk customer service

Contact a member of Sky's technical team via 0843 515 8193 for any technical issues you may face.

Keep in mind, there are a few things you can try before contacting customer service.

Sky Talk Frequent Problems and Troubleshooting

My line seems to be down…

You can check Sky's service status page for any service issues at your telephone exchange or planned maintenance (maintenance usually takes place in the early hours of the morning to stop disruption of working hours.)

I am new to Sky Talk and there's no dial tone  

If your broadband is working, you are new and there is no dial tone, you may have Internet calls from Sky. In this case, try plugging your landline into the phone socket on the back of your Sky Broadband Hub.

Test your telephone line by viewing the line checker on Sky's website, sign in with your Sky ID and select the answers which match the issue your facing. Then, if offered, run a line test.

If the line test detects a fault on the line, you can arrange an Openreach engineer to investigate the fault and save yourself a call - if your broadband is also down, don't worry, you can run the test using 3G/4G on your mobile phone.

If an external fault isn't detected, you'll be presented with some steps which may help you solve the problem. If they're also unsuccessful, you'll see an option to ' get in touch', where you are directed to Sky's contact details.

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