Roams Logo
×
Iphone 12 VIRGIN
Virgin Media
virginmedia logo
×
Roams Logo

How easy is it to contact the Virgin Media customer service team?

virginmedia logo
Nadia Pérez

Nadia Pérez Post updated on Thursday, February 4, 2021

Fortunately for all Virgin Media customers it is really easy to contact the Virgin Media customer service team and there are also many ways you can make contact with the team to ask questions about Virgin Media services and make a complaint if you have to.

What is the Virgin Media Customer Service contact number?

The Virgin Media Customer team understands that their customers have problems with Virgin Media services or have questions about any of the Virgin Media services that they don't understand.

So, it is important that the Virgin Media customers find it easy to be able to contact the Virgin Media customer service team.

Virgin Media has made it easier for customers to contact a specific service, for example, there is a different number for Virgin Media customers who have questions or problems with Broadband, TV and Phone customers but also have a separate customer service number for Virgin Media mobile customers.

Virgin Media logo
Virgin Media Data 25GB
Mobile
Minimun term: 12 months
Data 25 GB

Calls Unlimited
Coverage EE
5000 Minutes Unlimited Texts
after promotion £20.00p/mForever
taxes included

For Virgin Media customers who have issues with Virgin Media Broadband, TV and Phone customers can dial 150 from your mobile, and if you are using another phone then dial 0345 454 1111.

You must keep in mind that the Virgin Media customer service team is not 24/7, the Virgin Media customers operates at between 8am – 9pm Monday to Friday and don't worry if you have a problems in the weekend because you can contact the team between 8am - 8pm on Saturday and 8am - 6pm Sunday.

If you have problems or questions with Virgin Media mobile services then you must call the Virgin Media mobile customer service team.

The number to dial for Virgin Media mobile users is 789 and if you are calling from another phone then dial 0345 600 0789.

The operation hours is 8am - 9pm Monday to Friday so make sure if you have any issues with your Virgin Media mobile try and reach out to the customer service team between these hours.

For the weekend the operating hours for the Virgin Media customer service team is 8am – 8pm Saturday and Sunday 8am – 6pm.

This is the best way to contact the Virgin Media team via phone and be mindful of the operating hours for the different Virgin Media services.


Other ways to contact the Virgin Media customer service team

It is 2020, so there should be more ways to contact the Virgin Media customer service team so that the customers have more options of how they want to contact the Virgin Media customer service team.

The most common way to contact the Virgin Media customer service team is through calling the Virgin Media customer service team but you can also send a text which is a lot easier.

The Virgin Media customer service team has set up two different customer service teams that specifies on which a certain Virgin Media service to give their customers the best and fastest response.

To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am – 11pm, Saturday to Sunday 8am – 8pm.

The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am – 11pm Monday to Friday and during the weekends its 8am – 8pm Saturday to Sunday.

There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media. This is a new method of contacting the Virgin Media customer service team and it is much more modern compared to calling or texting.

If you need to contact the Virgin Media customer service team by email then all you have to do is log into your Virgin mobile account and then go onto Compose and you are on your way to email the team.

Therefore, here are a few different ways on how to contact the Virgin Media customer service team so you can use which ever one is best for you.

Virgin Media logo
Virgin Media Data 25GB
Mobile
Minimun term: 12 months
Data 25 GB

Calls Unlimited
Coverage EE
5000 Minutes Unlimited Texts
after promotion £20.00p/mForever
taxes included

How to make a complaint to the Virgin Media customer service team?

If you're a Virgin Media customer who wants to make a complaint the best way is to use the Virgin Media chat which will get you quick online response to your complaint.

Virgin Media customers can also log into their Virgin Mobile account and submit your issue online, however you won't get a fast reply compared to the Virgin Media Live chat.

Contacting the Virgin Media customer service team through the Live Chat and through the Virgin mobile account is a very modern way of making a complaint.

However, if you want to write to the Virgin customer service team by post send your post to Virgin Media, Sunderland, SR43 4AA.

We inform you that in Roams TIC, SL we use our own and third party cookies for analysis and advertising purposes. Consult our cookies policy. You can find out more about which cookies we are using or disable them by clicking here Show more details.