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Number of devices on Virgin Media and device management

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Last update: May 29, 2023
María Pando
159 people have read this post in the last 12 months

Virgin Media allows you to connect a number of devices to a single TV subscription, depending on what plan you are subscribed to. In this article, we will explore how many devices you can use on Virgin Media, how to manage your Virgin Media devices, how to block devices on Virgin Media and how to upgrade the number of devices allowed on Virgin Media.

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How many devices can you use Virgin Media on?

Virgin Media has recently reviewed the number of devices you can connect to your Virgin TV depending on what plan you are currently subscribed to. In simple terms, the higher your subscription package, the more devices you get to add. The interesting thing is that the App is available to all Virgin Media customers without needing to pay more.

The breakdown is really simple.

  • You can use two (2) devices on your App for subscribers on the Player, Mix and Fun packages. In other words, two of your devices or one of yours and another belonging to a friend can watch TV on a single account.
  • For subscribers on the Full House and VIP plans, up to four (4) devices can be connected to TV services on a single account. In other words, you can have your TV on your phone and laptop and even grant your family and friends access to TV services.

How to manage your Virgin Media devices

Managing your devices on Virgin Media is very important. This way, you can control what devices can access your TV service at any time. You can do this either via your mobile App or via the website.

Here are a few ways you can manage your Virgin TV Go app:

  • You can add new devices: This can be done once a month.
  • You can remove devices: This can also be done once a month.
  • You can switch between devices each month.
  • You can upgrade the number of compatible devices by upgrading your plan.

Here's how to manage your devices on Virgin Media:

To use the website

  • Visit Virgin TV Go's website
  • Go to settings and then 'Device Management
  • Log in with your details
  • Follow the prompts to make whatever change you need to make.

To use the Mobile App

  • Log in to your Virgin TV Go app
  • Go to settings and then 'Device Management
  • Follow the prompts to make the changes you need

How to block devices on Virgin Media

When it comes to blocking or removing devices from your Virgin TV Go app, it works because once the slot for different devices is full, no other devices can get connected. There are a few security measures to ensure unwanted devices do not get access to your account in the first place. A great example is your PASSWORD which prevents others having access to your account without your permission. For any new device to connect to your App, your PASSWORD is a requirement. No one can get into your account if you never disclose your PASSWORD.

However, if a device is already connected to your Virgin Media TV Go app, you can remove it in the following steps:

  • Reset your Password: An easy way is to reset your password. By resetting your password, access is restricted to only devices you grant your new password.

Another option you can try is:

  • Log in on the device you want to remove
  • Go to 'My device.'
  • Remove the device

Upgrade the number of devices allowed on Virgin Media

You can improve the watching experience for you, your friends and your family by increasing the number of devices you can connect to your Virgin Media TV Go App. You can also get access to more TV channels and a better streaming experience while you are at it.

The best way to upgrade the number of devices on Virgin Media TV is to upgrade your package.

  • If you are on the Player, Mix or Fun package, you can upgrade the accepted number of devices on your account from two (2) to four (4) by upgrading to either the Full House or VIP plan.
  • If you are already on the Full house or VIP plan, you have the maximum number of allowed devices available.

Frequently Asked Questions about the Number of Devices on Virgin Media TV Go App

How often can I switch the devices connected to my account?

Virgin Media allows removing and switching devices a maximum of once a month.

Can I watch TV offline?

This service is only available to Full House and VIP customers who have the option to keep movies and TV shows to watch later by saving them on their devices.

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

Personas que han participado en este post:

María PandoRoams
Actualizado por María Pando

María es experta en Marketing Digital, graduada en Publicidad y RRPP en la URJC. Tiene 3 años de experiencia a sus espaldas creando contenido sobre equipos de electrónica de consumo, entre otros. Amante de la naturaleza, se declara persona ecorresponsable y, por lo tanto, está muy preocupada por hacer un consumo justo en su día a día. Ahora mismo está viendo Los Soprano en Netflix, tiene un Samsung Galaxy S22 y se mueve por la ciudad en bici.

Nadia Pérez
Edited and revised por Nadia Pérez