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Virgin Media Parental Control: How to Set up, turn off or change this service

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Last update: October 13, 2023
Roams UK
Author: Roams UK
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With Virgin Media Parental Controls, you can monitor children's content on their phones and TVs. In this article, you will learn what virgin media parental controls are, how to set it up, turn it off, adjust the settings, and the frequently asked questions about it.

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What Is Virgin Media Parental Control?

Virgin Media Parental Control is a free service offered to all broadband customers of Virgin Media. It is a set of tools that allows you to control what your children see and do on the internet. It keeps your family safe by restricting children's access to websites and TV stations that are inappropriate for their ages.

Once activated, the restriction is placed on all Virgin Media networks.

You can set Virgin Media Parental Control on Mobile phones, modems, and TVs.


How to use Virgin Media Parental Control: Setup

Before you can set up Virgin Media Parental Controls, you must register an account on the Virgin Media website and set it up.

How to set parental control on Virgin Media Mobile

To set up virgin Media Parental Controls on your child's Mobile phone, follow the procedure below

  • Open a new account or log in to your virgin Media account using your email address and password.
  • Click on Plan and device.
  • Then click on Manage services.
  • Then click on parental controls and then turn it on.

Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls.

How to set parental controls on Virgin Media wifi

To set virgin Media Parental Controls on your modem or router, follow the procedure below:

  • Go to the My virgin Media panel.
  • Click on Virgin Media Parental Controls
  • Then select Activate.

This is done by the main account holder and may take 24 hours before it is affected on your modem.

How to set up parental control on Virgin Media TV

To Set up parental controls on your virgin TV, follow the procedure below:

  • Press Home on the remote
  • Click on Help and setting.
  • Select Parental Control
  • Enter the default PIN, which is 1234
  • Then, click on change PIN
  • Follow the instructions given

Types of websites that Virgin Media Parental Control can block

Virgin Media Parental Control blocks websites that contain:

  • Nudity
  • Pornographic contents
  • Violent activities
  • Racism
  • Hate
  • Drug Abuse
  • Illegal videos or images
  • And any other inappropriate content.

Furthermore, you can select the channels and recordings that you would like to restrict on Virgin Media TV.

How to remove or turn off virgin Media Parental Control

There may be times when no kids are in the house, and you might need to turn off the Virgin Media hub parental control.


How to turn off parental control virgin media internet

To turn off or remove your Virgin Media Parental Control, do the following:

  • Log in to your Virgin Media account
  • Click on Plans and device.
  • After that, click onManage services.
  • Then click on Parental Controls and turn it off.

You can also call 0345 6000 789 on the mobile phone used to activate parental control to deactivate it.


Change Virgin Media Parental Control on your modem.

To turn Virgin Media Parental Controls off on your modem, do the following:

  • Go to the My virgin Media panel.
  • Click on Virgin Media Parental Controls
  • Then select Deactivate.

The account owner must perform this action, which may take about 24 hours before this setting is affected on the modem.


Change parental controls on Virgin Media on your TV

To turn off virgin Media Parental Controls on your TV, do the following:

  • Press Home on the remote
  • Click on Help and settings.
  • Select Parental Control
  • Input your PIN
  • Click onRequest a PIN
  • Then select Do not request a PIN.

And this automatically turns off parental controls.

Change and adjust your virgin Media Parental Controls

To change and adjust the settings of your virgin Media Parental Control, login to your account and click on parental control. Then you can adjust Virgin Media broadband parental settings.


Frequently asked questions about Virgin Media Parental Controls

Forgot my virgin Media Parental Controls pin. What can I do?

If you have forgotten the pin to your parental control Virgin Media account, you can

  • Call the Virgin Media service number at 0800 052 0422 and select the 2nd option on your mobile phone
  • Go to the contact us section of the Virgin Media website and send an email to the account listed there.

Are Virgin Media Parental Controls and web safe the same?

Yes. Virgin Media Parental Controls and Web Safe perform the same functions. They both restrict the activities and websites your child can access. But Web Safe also offers protection against viruses and phishing websites.

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Roams offers a free information and comparison service, which tries to help anyone find the product that best suits their needs. To ensure that the data presented is correct, extensive market research and product analysis is carried out. Our database of mobile phone and internet rates is updated every day. The content is frequently reviewed by a team of writers with previous experience and/or specific training in telephony.

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Nadia Pérez
Edited and revised por Nadia Pérez