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Recycle Your Virgin Media: Hub, TV box and other equipment

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Last update: May 29, 2023
Roams UK
Author: Roams UK
824 people have read this post in the last 12 months

In this post, you will learn how the Virgin Media recycle kit process operates from this post. A step-by-step manual on how to return any Virgin Media equipment you currently own is also included.

More info

Does Virgin Media recycle my kit?

Virgin Media recycles your kit, but they won't do it for you. You'll need to send your equipment back on your own. Virgin Media recycling will recycle any of its old equipment, including hubs, cables, TV boxes and other equipment, but only if you return it to them. You can't just throw it away.


How and where to recycle your kit from Virgin Media

The first step to recycling your Virgin Media kit is to request a Virgin Media recycle kit from the company. The company will send you a shipping box with compartments for device accessories and a return letter.

The Virgin Media recycle kit can be ordered using one of two methods. The Virgin Media website is the first option. Your bank account, name, email address, mobile number, and delivery address are among the information you must provide.

The other approach is to email Virgin Media and ask for a Virgin Media recycle kit. Contact equipmentreturns@virginmedia.co.uk using your email. Include your address, account number, area code, and any pertinent information in your message.

Shipping the Virgin Media recycle kit to the address takes seven to ten days.

The following are the steps to take to return your Virgin Media kit:

If you are swapping your old equipment:

You would be sent a branded box with your new equipment in it.

  1. Empty your new equipment from the branded box.
  2. Place the old kit in the tray your new box came with.
  3. Place all the other bits, like the remote control or cable, in the smaller compartments.
  4. Close the lids and secure the box with the red clips the box came with.
  5. Peel off the sticker that came with the return letter and place it over the original address label.
  6. Find the nearest drop-off point on CollectPlus and drop off your equipment.

If you are leaving or downgrading:

Here you would be sent a Virgin Media recycle mail returns bag or Virgin Media recycle plain return box, depending on the type of equipment you are returning.

If you have been sent the mail returns bag:

  1. Place your WiFi hub or TV box in the bubble bag and seal it.
  2. Put the bubble bag into the bigger mailbag.
  3. Gather all the extra bits of equipment like cable and put them inside the bigger bag.
  4. Seal off the mailbag.
  5. Peel off the sticker that came with the return letter and place it on the mailbag.
  6. Find the nearest drop-off point on CollectPlus and drop off your equipment.

If you have been sent the plain flat box (this comes with various compartments like a tension film card, a cardboard flat, a mail bag and a bubble bag):

  1. Place your TV box under the film in the tension film card, and fold the tension flaps down to tighten the film.
  2. Slide the now folded tension film card with the TV box into the outer box.
  3. You can repeat this process if you return more than one TV box.
  4. Place the WiFi hub into the bubble bag.
  5. Place the TV box and the bubble bag into the bigger mailbag.
  6. Gather the smaller equipment like remote control or cable, place them all in the mailbag, and seal them off.
  7. Peel off the sticker that came with the return letter and place it on the mailbag.
  8. Find the nearest drop-off point on CollectPlus and drop off your equipment.

Virgin Media Recycle Kit: Other Equipment

Aside from the Virgin Media recycling process, you can be instructed on how to recycle your other equipment yourself. Virgin Media requests that you dispose of your outdated technology responsibly. Many of their older products are no longer in use because they don't provide optimal user satisfaction and consume more energy. You have to follow these simple steps:

  1. Search for the nearest local recycling point on the Recycle Now website.
  2. Enter your postal code.
  3. Take your equipment to the nearest recycling point to be recycled.

Recycle your phone with Virgin Media

Do you know that you can sell your phone to Virgin Media recycle even if you are not a customer? Follow these simple steps to recycle your phone with Virgin Media:

  1. Go tothe Virgin Media recycling website and enter details about your device.
  2. You would get a fair quote for your device that is valid for seven (7) days.
  3. If you are happy with the quote, you will be sent a Freepost bag for packaging and postage. Remember to remove your Sim card and memory card before sending your phone.
  4. You will receive a message that your package has been received.
  5. Once your device passes the checks of make, model and condition, you will receive payments via bank transfer after two working days.

Recycle your Hub and Media box with Virgin Media

Do you have a Virgin Media Hub and Media box? If so, you can recycle through the Virgin Media recycling process. Follow these three simple steps:

Step 1:

  • Pack up your equipment in the Virgin Media recycle kit provided. It is usually a mail returns bag or a plain flat-pack returns box. This depends on the equipment you want to recycle.

Step 2:

  • Label your package. Virgin Media recycle kit usually comes with a letter. On this letter, there is a label sticker. Peel off this label sticker and place it on your mailbag or flat-pack box.

Step 3:

  • Locate the nearest Collect Plus and drop off the package. You will be given a receipt. Keep this receipt as proof that you sent the equipment.
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Nadia Pérez
Edited and revised por Nadia Pérez