How easy is it to contact the BT Mobile Customer Service team?
It is a lot easier now for BT Mobile customers to contact the BT Mobile customer service team because there are more ways to contact them instead of just calling and sending them an email you can now have a Live Chat with the BT Mobile customer service team.
What is the BT Mobile customer service number?
It is important for BT Mobile customers to contact the BT Mobile customer service because BT Mobile wants to be able to help their customers with questions or any problems they have with BT services.
The BT Mobile contact number for the BT Mobile customer service team is 0800 917 0510 so if you dial this number it will take you to the BT Mobile customer service team who can help you overall on any BT Mobile service.
However, to make things easier for the customer BT Mobile has a specific number for services that you need to call, for example, BT Broadband and BT Landline specific numbers so that you can cut the process of being transferred by the BT Mobile customer service team.
So, to contact the BT Broadband and BT Landline dial 0800 800 150 which will a lot faster for BT customers to get help or have questions answered about BT Broadband or BT Landline.
Just make sure that you call the BT Mobile customer service team during the work hours as they only operate between 9am to 5pm five days a week, so it is important that you know this so that you can get a response.
If you are calling outside the UK please dial +44 179 359 6931 and you will be in touch with the BT Mobile customer service team but please check for the operation hours (UK local time).
More ways to contact the BT Mobile customer service team?
BT Mobile is always trying to improve its services such as having 5G SIM only plans at it also relates to new ways of contacting the BT Mobile customer service team creating new ways to contact the team through a Live Chat option.
The BT Mobile Live chat option is a new way of contacting the BT Mobile customer service team which shows how BT Mobile is always improving as a network trying to create new ways of doing things instead of just having a contact number to contact the customer service team.
The BT Mobile Live chat is created for customers to ask questions about any BT service they have and also if they have a problem about any BT services they can express themselves through BT Live Chat.
For customers who want to contact BT Mobile customer service team by email the BT Live Chat gives you the same feeling of writing an email but instead you get a much faster response which is a lot better.
Therefore, take advantage of the BT Mobile Live Chat option as it will help you get answers and problems solved fast.
The best way to make a complaint?
BT Mobile is always sorry when a customer feels that they need to make a complaint, however BT Mobile has made it really easy to make a complaint by going on the BT Mobile website.
Under the Help category on the BT Mobile website you have the option choosing what BT Mobile service you want to complain about.
Before you do complete your complaint about whatever BT Mobile service, BT Mobile gives you information about the service you have chosen.
For example, if your complaint is based on BT Mobile Broadband and it’s about the speed problems, then there will be information about the speed problem to help you fix your problem.
However, if you feel that the information provided is not enough for you to help solve your own problem then you can actually make a complaint.
If you have a complaint, according to BT Mobile customer service team the best way to contact the team is to call them between 8am to 8pm Monday to Friday and on the weekend 9am to 6pm.
0800 111 4567 Landline
0330 123 4567 Mobile
+44 179 359 6931 Abroad
Or email the team by filling a form on the BT Website which will send an email to the BT Mobile customer service team and they will try and get back to you within 7 days.
You can also use the BT Live Chat option which you will get a much faster response then sending an email to the BT Mobile customer service team.
If you want to send a post then write to the BT Mobile team at BT Correspondence Centre, Providence Row, Durham, DH98 1BT (please include your phone number, email address and account number) the BT Mobile customer service team aims to reply to you within 10 days.
Post updated by: Roams on Monday, March 9, 2020